The pioneering ‘hybrid’ approach gives Telensa the ability to create unbeatable, precisely tailored smart streetlight solutions for its customers. Radio and cellular wireless technologies sit side-by-side within the system, working interchangeable from the same management dashboard 27th October 2022: Telensa, now a Signify company, and the global leader in connected streetlight solutions today announced the launch of its new ‘hybrid’ network architecture from which its connected streetlight solutions will be supported. Telensa enhances its UNB radio technology network with cellular connectivity to offer customers a highly versatile solution supported from…
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UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
London, 27th September 2022: Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Infinity’s call data shows that there was a week-on-week increase of 50.1% in calls between March 20th and 27th, the week preceding the April 1st price hike. A spike of 10% could also be seen between August 28th and September 4th, the week Ofgem announced the October 1st price cap increase. “The increase…
Read MoreATS Signs Reseller Agreement with Speedcast to Expand Business and Widen Customer Base
ATS will benefit from Speedcast’s experience, expertise and global presence to respond more efficiently to customers’ needs Algiers, Algeria — August 24, 2022 — Speedcast, a leading communications and IT services provider, announced that it has signed a reseller agreement with Algérie Télécom Satellite (ATS), Algeria’s leading satellite services provider. The agreement will provision Speedcast’s experience and expertise for ATS’ resell, expanding its business in VSAT solutions and services. ATS has provided satellite services in Algeria for more than four decades and currently operates fixed and mobile satellite networks for…
Read MoreSpeedcast Adds 13 Gbps of New Capacity to Its Unified Global Platform at Record-Setting Pace to Meet Customer Growth Surge
Strategic network expansion supporting European and Alaskan cruise sectors and global energy market demand Speedcast made substantial investments in network management technologies, with future-ready, software-defined services that helped make the capacity acceleration possible Major increase to the company’s total network capacity from 2020 pre-pandemic levels was completed at rapid pace over a five-week period Houston, Texas — May 25, 2022 — Speedcast announced today that in response to surging demand in the cruise and energy markets it serves, the company has significantly expanded its Unified Global Platform (UGP), adding 13…
Read MorePeak Technologies and Keephub Launch Partnership to Help Retailers Improve Operational Efficiency, Employee Engagement and Communication
The Combination of Peak Technologies’ M-Netics software suite and Keephub’s SaaS platform provides retailers with the tools they need to empower employees and improve customer service CHIPPENHAM, WILTSHIRE – UK (25 April 2022) – Peak Technologies, the market-leading provider of digital supply chain, mobile workforce and retail solutions featuring the M-Netics software suite, has announced a new partnership with Keephub, the SaaS-based communication platform that offers leading retailers and other companies with mobile workers a one-stop-shop solution for increasing engagement and a more efficient and qualitative work process. Peak Technologies’…
Read MoreAmericanas Gets Closer to Trusted Data with Soda
BRUSSELS, BELGIUM – 22 April 2022 – Soda, the provider of data reliability tools and observability platform, has been chosen by Americanas S.A., one of Brazil’s largest retailers, to bring trusted data to its rapidly growing retail innovation platform. Soda will provide end-to-end data observability and reliability across Americanas S.A.’s operations, supporting enhanced innovation, automation of processes, maximized revenue opportunities, and a unified digital commerce experience for its customers. The commerce world is witnessing a rise in Artificial Intelligence (AI) and Machine Learning (ML), with merchants turning to innovative technologies…
Read MoreCustomer ‘retargeting’ on mobile driving 100x increase in sales, reveals new Upstream data
Automated retargeting via mobile can drive campaign efficiencies while guarding against spam Athens, March 17, 2022 – ‘Retargeting’ a consumer via mobile that has already interacted with a brand is more than ten times more likely to result in an order or other positive engagement compared to an initial communication, according to new data from mobile marketing experts Upstream. The improvement is even greater, almost 100 times, if the mobile marketing campaign’s retargeting is performed on the same day the consumer initially engaged with the brand. These findings were based…
Read More75% of consumers stop purchasing from a retailer due to delivery miscommunications
Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the…
Read MoreA1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
ZURICH, SWITZERLAND, 05.04.2019 – SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. A1 Telekom Austria Group joins a large roster of international businesses, including Fastweb, Lufthansa Group, Axa, Vodafone and Iberdrola, who benefit from sandsiv+’s comprehensive feedback-collection and immediately actionable insights. A1 Group is one of Central and Eastern Europe’s largest convergent-communication providers, with more than 18,000 employees providing voice telephony, broadband internet, payment, and entertainment services to 24…
Read MoreAvius Signs Deal with Iconic US Department Store Chain
Avius customer feedback will help drive retail sales this Christmas London, 19th November, 2018: Avius (avius.com), a UK tech company that provides insights to improve customer satisfaction, today announced the launch of its customer experience feedback solution with one of the USA’s most iconic premium department store chains. Avius has installed its survey kiosks in the store’s changing rooms to collect unique customer insights that are used to improve overall customer experience. Such tech has already enabled Avius’ clients across the world to improve customer satisfaction levels on average by…
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