Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the…
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