· Sorted’s return platform provides a logistical framework to overcome Brexit challenges · SaaS innovation meets reCommerce brand to provide tech for good London, UK; 22nd February, 2023: RESPONSIBLE, the global reCommerce circularity platform, has selected Delivery Experience Platform Sorted to revolutionise its flexible overseas returns, solving new challenges brought on by Brexit and rising customer expectations. RESPONSIBLE partners with premium fashion, streetwear and outdoor brands, such as RÆBURN and Haglöfs to help them take accountability for their products in a sustainable way. RESPONSIBLE refurbishes and resells brand products, as…
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Signed, sealed, not delivered: 73% of customers lose faith as cost-of-living crisis sees porch poacher problem
London, 18th January 2023: 73% of consumers think more parcels are going missing since the cost-of-living crisis, with the UK potentially seeing a porch poacher phenomenon. That’s according to new data from Delivery Experience Platform Sorted, which found that consumers are losing trust that online deliveries will arrive on time – if at all – amidst the current chaotic climate. Delivery drama: delays, damages, and doubt The survey, consisting of 1,000 UK consumers, found that 63% have experienced a delayed order in the past six months, while over two fifths…
Read MoreAWS technology leader joins Sorted to scale SaaS business and support retailers globally
New Chief Technology Officer brings a wealth of senior technical leadership experience from Amazon Web Services and The Hut Group Company sees 219% growth in shipments since 2019, demonstrating demand for exceptional SaaS driven delivery experiences London, 11 July, 2022: Sorted, the Delivery Experience Platform, has just announced the appointment of technology innovator Peter Ennis as its new Chief Technology Officer to scale its cloud platform globally. His focus on SaaS innovation will enable Sorted to deliver a best-in-class value proposition to both SMB and enterprise retailers as demand continues…
Read MorePoint of no return: 89% of consumers identify returns as priority for ecommerce retailers
81% of consumers would write off a retailer if they saw issues with return process 61% say easy returns result in exchanges over refunds London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process right will reap the most consumer loyalty. The survey, consisting of 2,000 UK respondents, found that those with strong returns processes in place will also see a return on…
Read More75% of consumers stop purchasing from a retailer due to delivery miscommunications
Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the…
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