81% of consumers would write off a retailer if they saw issues with return process 61% say easy returns result in exchanges over refunds London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process right will reap the most consumer loyalty. The survey, consisting of 2,000 UK respondents, found that those with strong returns processes in place will also see a return on…
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