Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the…
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NetDespatch UK Delivery report exposes same-day delivery myth
Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers Marlow, 28th November 2019 – NetDespatch, the leading SaaS parcel data management platform for postal and parcel carriers, today released the results of its 2019 UK Delivery Report, based on a survey of 2013 UK adults who had received deliveries in the past six months. The survey, carried out by independent research organisation Opinion Matters, examined consumer sentiment around parcel delivery choices, exploring what consumers want from a positive delivery experience…
Read MoreL’OCCITANE launches ‘Ship From Store’ same day delivery across the UK
French beauty retailer partners with On the dot for faster deliveries than Amazon UK, London, 23rd January 2019 — On the dot today announced that the leading natural cosmetics manufacturer and retailer, L’OCCITANE, has selected the last mile retail delivery startup as its partner for its same day delivery service proposition ‘Ship From Store’ across the UK. The service has launched in London and, with plans to extend across the remaining 86 UK stores in early 2019, L’OCCITANE needed to find a partner with national scale and a large network….
Read MoreBloom & Wild powers same day delivery across London with On the dot
UK’s favourite online florist teams up with On the dot to help business bloom LONDON, 29th November 2018—On the dot, the last mile retail delivery startup, today announces that the UK’s second fastest growing business, Bloom & Wild, has selected them as their partner for their same day delivery service proposition across London. VC-backed mobile and online florist, Bloom & Wild, which employs a growing team from their HQ in Vauxhall, London and operates across the UK, Ireland, Germany and France, aims to make ordering design-led flowers online as simple…
Read MoreHermes digitally enhances parcel delivery experience with IMImobile
Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement LONDON, 14 November 2018 – Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes….
Read MoreWaitrose & Partners launches two-hour delivery trial
Supermarket partners with On the dot to offer customers two-hour and same-day deliveries LONDON, 19th September 2018 – From today, Waitrose & Partners customers can have their food and drink delivered straight to their door within two hours or on the same day for the first time as part of a new trial. The supermarket has teamed up with On the dot, the last mile retail delivery startup*, to launch ‘Waitrose Rapid Delivery’ in selected London postcodes (SW5, SW6 , SW10, WC1, WC2, EC1, CR5 and CR8). Customers in these…
Read MoreLastMileLink Technologies named in European RetailTech Top 50
24 April 2018, London, UK – LastMileLink Technologies, part of the CitySprint Group, today announced it has been named in the 2018 FUTR’s European RetailTech Top 50 Report. In the first European edition, FUTR has named LastMileLink Technologies one of 50 start-ups with the potential to cause real disruption in the sector. FUTR’s list provides an up-to-the-moment lens into the future of retail and the early stage start-ups that are shaping that future. Working with the group’s retail brand, On the dot, LastMileLink Technologies is disrupting the final mile delivery…
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