Implementing WhatsApp will improve customer experience for a variety of automotive services LONDON, 15th December 2020 – Global cloud communications software and services provider IMImobile PLC, today announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. The WhatsApp Business API enables businesses to connect with 2 billion users across 180 countries in a simple, reliable way to…
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IMImobile named among software providers in 2020 ‘Now Tech’ Reports
IMImobile recognized as 1 of only 7 technology providers in both Real-Time Interaction Management and Mobile Engagement Automation categories LONDON, 14 July 2020 – Global cloud communications software and solutions provider IMImobile PLC, today announced that it has been named in both the Now Tech: Real-Time Interaction Management, Q2 2020 Report and the Now Tech: Mobile Engagement Automation, Q2 2020 Report published by Forrester Research, Inc. The Forrester Now Tech: Real-Time Interaction Management (RTIM) Report includes technology providers that are able to orchestrate contextually relevant customer experiences for businesses. Positioned…
Read MoreIMImobile SA joins Google’s Early Access Program for RCS Business Messaging in Africa
Cape Town, South Africa, 20th November 2018 – IMImobile SA, part of IMImobile PLC – a leading global cloud communications software and solutions provider – has joined Google’s Early Access Program for RCS (Rich Communication Services) business messaging offering in Africa. RCS will allow millions of businesses in Africa to make use of more interactive messaging features such as branding and business verification, suggested reply buttons, rich card carousels and end-to-end payments. IMImobile PLC, who joined the Google’s Early Access Program for RCS Business Messaging in 2017 will be working…
Read MoreHermes digitally enhances parcel delivery experience with IMImobile
Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement LONDON, 14 November 2018 – Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes….
Read MoreIMImobile announces npower as first Apple Business Chat client in the UK
Energy provider to use Apple Business Chat for Contact Centre agents to support smart meter roll out LONDON, 11th October 2018 – Global cloud communications software and solutions provider IMImobile PLC, today announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Apple Business Chat is a new way for consumers to connect directly with businesses using the Messages…
Read MoreIMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users London – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. IMImobile’s omnichannel chat solution allows CXone users to instantly add additional messaging channels including SMS, Facebook Messenger, Twitter, In-App chat,…
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