LONDON, 13 March 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience. Delivery Hero is a publicly listed company operating in more than 40 countries internationally with 150,000+ restaurant partners. A global leader in categories such as orders, restaurants and active customers, Delivery Hero owns 30 brands worldwide including foodora, foodpanda, Lieferheld and PedidosYa, and processes more than 20 million orders a day. Having operated customer contact…
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NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
LONDON 28 February 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, today announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. The award, presented for the 20th year by global, integrated media company TMC and CUSTOMER Magazine, recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time and highlights products that enable their clients to…
Read MoreNewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales
LONDON, 19 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Based in San Francisco, Gachot will lead NewVoiceMedia’s sales organisation in North America, accelerating growth through new customer acquisition and maintaining successful and trusted partnerships with existing customers. He brings more than 20 years of experience in enterprise software sales leadership, most recently serving as…
Read MoreNewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
LONDON, November 27, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experience to the role, including more than five years at NewVoiceMedia, joining to establish the company’s global functions for sales engineering,…
Read MoreNewVoiceMedia wins 2017 Tech Culture Award for second consecutive year
LONDON, 1 November 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive year. Established by global, integrated media company TMCnet in 2016, the award seeks to recognise the best work cultures within the technology sector. Honouring businesses committed to continuously improving the work-life balance of their employees including, but not limited to, growth potential, onsite culinary and recreational benefits, team building atmosphere, flexible hours, tuition and…
Read MoreSpotzer to transform service experience for global customer base with NewVoiceMedia
LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The company selected NewVoiceMedia’s ContactWorld for Service solution for its reliability, ease-of-use, insight into outbound calls through detailed analytics, and the…
Read MoreNewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Company placed in Leaders Quadrant for its completeness of vision and ability to execute LONDON, October 23, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe. Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria and those that meet this criteria are positioned into four…
Read MoreNewVoiceMedia wins AI Global Excellence Award for inside sales technology
LONDON, 19 October 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 AI Global Excellence Award in the Best Sales Software category. The awards programme was launched by Acquisition International to recognise and reward the firms and individuals whose commitment to sustained outstanding performance has seen them leading the way, not only in their own sector or industry, but across the entire global corporate spectrum. Winners were chosen following a rigorous selection…
Read MoreNewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award
ContactWorld honoured for improving customer service technology and the customer experience LONDON, 17 October 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner. The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology as a key tool for customer service excellence, distinguishing their success as innovators, thought…
Read MoreNewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction LONDON, October 4, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017. More than a thousand SaaS businesses across 12 countries were evaluated,…
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