Möglingen, April 14, 2022. An American mobile communications provider has chosen USU Knowledge Management to optimize and deliver its customer service. Their aim is to create a high-quality and innovative service experience for customers anytime, and in any channel. The mobile phone provider will also use USU’s Help Center to extend their support information for self-service on their website, while still centrally managing it from their knowledge base and thus not requiring duplicate maintenance effort. As part of an extensive market evaluation, USU came out on top as the best-of-breed…
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Requirement for network management simplification drives TEOCO’s Helix 11.2
Integrated Service Assurance solution empowers proactive network management Fairfax, VA, USA, 24 June 2021 – TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) worldwide, today announces the release of Helix 11.2, the latest version of its Service Assurance Solution. TEOCO’s commitment to increasing productivity within CSPs’ operational departments underpins the continuous improvements to the Helix SA Solution. Through technology upgrades, improved machine learning (ML) analytics, unified visualization, and further integration into the cloud, makes this upgrade our most usable and intuitive…
Read MoreSpeedcast Connects Kinross Russia Far East Mining Development Project
High capacity VSAT solution links regional office with new mining operations SYDNEY, February 10, 2021 – Speedcast International Limited (ASX: SDA), the world’s leading communications and IT services provider, has launched a high-capacity very small aperture terminal (VSAT) service for Udinsk Gold LLC, a subsidiary of Canadian-based Kinross Gold Corporation – one of the world’s leading gold mining companies. The corporate networking solution connects a regional office in Magadan, Russia, with the Company’s open pit mining development project, Chulbatkan, located in the Far East. The end-to-end connectivity solution is fully…
Read MoreSecure internet usage in non-secure times: Sunrise protects its customers with security service from Secucloud
Safeguards devices from coronavirus malware, phishing and ransomware Hamburg, Germany. 23 November 2020 – From fraudulent special offers for face masks through to sensation-seeking news alleging the discovery of a vaccine: with coronavirus, cybercriminals are having a field day. In the worst case, people who visit bugged websites or click on links in spam mails can give hackers access to their devices. In the light of the current situation, Sunrise Communications AG – the largest private telecoms provider in Switzerland with over 3 million customers – has partnered with Secucloud…
Read MoreMYCOM OSI Launches New AI/ML Solution for Predictive Service Assurance
New capability improves prediction of network and service faults, root causes, performance and quality LONDON, UK – 7th February 2020 – MYCOM OSI, the Assurance Cloud Company™ and leading independent provider of Assurance, Automation and Analytics solutions to the world’s largest Communications Service Providers (CSPs), today announced the launch of a new service assurance AI/ML capability that enables CSPs’ network and service operations centers (NOC/SOC) to implement AI/ML-driven predictive operations and maintenance, improving network and service performance and quality whilst reducing operational costs. As the industry faces increasingly complex network…
Read MoreResilient plc announce significant new service for reducing financial crime
London, 4th June 2018 – Resilient plc today is pleased to announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions. According to the UK Fraud Costs Measurement Committee, fraud costs UK firms more than £190bn per year, which is more than the UK government spends on health care….
Read MoreNTT DOCOMO Selects Eggplant to Support 24/7 Service Monitoring
Japanese telecom giant deploys Eggplant Functional to help improve user experience London, UK, and Tokyo, JAPAN – May 3rd, 2018 – Eggplant, the maker of the Digital Automation Intelligence Suite of software, today announced that it is working for NTT DOCOMO to support an automated service monitoring system for the company’s internet services. NTT DOCOMO is Japan’s largest mobile telecommunications company, providing innovative, convenient and secure mobile services to over 74 million customers in Japan via advanced wireless networks. The end-user quality of NTT DOCOMO’s internet services is determined by…
Read Moreitsu cooks up a replacement service desk with ServiceNow and TeamUltra
ServiceNow’s enterprise service management capabilities to drive greater self-service TeamUltra – a Computacenter Company – today announced that Asian-inspired restaurant chain itsu, has selected ServiceNow for a service management centralisation project. The implementation, which will be completed with the support of ServiceNow Gold Services partner TeamUltra, is scheduled to be completed in Q1 2018. It will enable the food retailer to improve operational efficiency, enhance service delivery levels and improve management and control of the IT infrastructure, Facilities Management and Supply Chain for their UK stores. Founded in 1997, itsu…
Read MoreCentile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services
Sophia Antipolis- France – 25 January 2018 – Centile Telecom Applications, one of Europe’s leading providers of unified communications platforms for operators and integrators, has announced the availability of its Mobile application “Mobis” connected to Cloud PBX, FMC and UCC “ISTRA” platform. Intuitive and very easy to use, it allows enterprise end-users to benefit from innovative cloud communication services on their smartphone (Android and iOS). With the app, they will have access from their smartphones, from any location to useful communication features that help them work in the best possible…
Read MorePrysmian Group at Wind Europe Annual Event 2017
The Group is ready to launch a new monitoring and maintenance service for a complete and effective management of subsea cable faults Turn-key cable solutions, project engineering, state-of-the-art cable technologies and asset management services on display Milan, 27 November 2017 – Prysmian Group, world leader in the energy and telecom cable systems industry, will exhibit its extended portfolio of products and services at the Wind Europe Annual Event 2017 in Amsterdam from 28th to 30th November (RAI Exhibition and Convention Centre, Booth 1C50). The range on display will include AC…
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