LONDON, 21 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations that will transform the way sales and service teams connect with customers and prospects worldwide. The new features will help power more personal conversations globally, extract instant insights…
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NewVoiceMedia named most advanced call centre solutions provider in 2017 Technology Awards
LONDON, 19 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named most advanced call centre solutions provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services. Now in its second year, the awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives…
Read MoreBenefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency LONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative….
Read MoreNewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
LONDON, 15 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that it has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team. Dennis’s responsibilities include global leadership of NewVoiceMedia’s marketing, product marketing and customer success functions. He brings more than 25 years of experience in international leadership strategy, sales, marketing and business development in the technology and financial services markets, including as CEO of customer engagement software…
Read MoreNewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
ContactWorld solution recognised for exceptional innovation LONDON, July 18 2017 — NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its premier solution, ContactWorld, has received TMC’s 2017 Communications Solutions Products of the Year Award. TMC is a global, integrated media company and leading source of news for the communications and technology industries. Its Communications Solutions Product of the Year Awards honour exceptional products and services that facilitate voice, data and video communications. ContactWorld is…
Read MoreNewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workforce Management™ integrates seamlessly with NewVoiceMedia’s ContactWorld platform, giving managers a single solution to plan, forecast and optimally schedule employees to match…
Read MoreNewVoiceMedia recognised among Companies to Inspire Britain 2017
LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year. The report is an annual celebration of some of the most dynamic and fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, grown their revenue by 70 percent over the past five years and outperformed their sector peers. NewVoiceMedia now serves more than…
Read MoreSelectra selects NewVoiceMedia as its preferred contact centre partner
Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with…
Read MoreXtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas,…
Read MoreSecurity Benefit achieves industry leading growth with NewVoiceMedia
Security Benefit accelerates 125 years of history and innovation with cloud contact centre technology LONDON, 7 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Founded in 1892 by 11 men with just $11, Security Benefit is one of the fastest growing…
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