Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform LONDON 2 October 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. BMS provides a Benefit Service Centre for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the companies’ benefits programmes….
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NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations
LONDON 18 September 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. Rapid7 selected NewVoiceMedia’s cloud contact centre solution for its integration with…
Read MoreNewVoiceMedia named finalist in Top 10 Technology Awards 2018
LONDON, 21 March, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named a finalist in the 2018 Call Centre Helper Top 10 Contact Centre Technology Awards. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available. NewVoiceMedia has been nominated…
Read MoreDelivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience
LONDON, 13 March 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience. Delivery Hero is a publicly listed company operating in more than 40 countries internationally with 150,000+ restaurant partners. A global leader in categories such as orders, restaurants and active customers, Delivery Hero owns 30 brands worldwide including foodora, foodpanda, Lieferheld and PedidosYa, and processes more than 20 million orders a day. Having operated customer contact…
Read MoreNewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
LONDON, November 27, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experience to the role, including more than five years at NewVoiceMedia, joining to establish the company’s global functions for sales engineering,…
Read MoreNewVoiceMedia wins 2017 Tech Culture Award for second consecutive year
LONDON, 1 November 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive year. Established by global, integrated media company TMCnet in 2016, the award seeks to recognise the best work cultures within the technology sector. Honouring businesses committed to continuously improving the work-life balance of their employees including, but not limited to, growth potential, onsite culinary and recreational benefits, team building atmosphere, flexible hours, tuition and…
Read MoreSpotzer to transform service experience for global customer base with NewVoiceMedia
LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The company selected NewVoiceMedia’s ContactWorld for Service solution for its reliability, ease-of-use, insight into outbound calls through detailed analytics, and the…
Read MoreNewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Company placed in Leaders Quadrant for its completeness of vision and ability to execute LONDON, October 23, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe. Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria and those that meet this criteria are positioned into four…
Read MoreNewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
LONDON, 21 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations that will transform the way sales and service teams connect with customers and prospects worldwide. The new features will help power more personal conversations globally, extract instant insights…
Read MoreBenefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency LONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative….
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