LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate…
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NewVoiceMedia accelerates expansion in Germany with Munich office
LONDON, 16 May 2017 – NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. The office will provide an excellent facility for the company’s sales and marketing teams, while offering…
Read MoreNewVoiceMedia wins two TMT News 2017 Telecoms Awards
LONDON, 9 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has scooped two 2017 Telecoms Awards from TMT News. The company was named Best Cloud Customer Contact Technology Vendor – UK and Most Innovative Customer Communications Solution: Salesforce (CTI) Integration. With telecoms fast becoming vital to the operation of every business, from sole traders through to multinational corporations, the 2017 Telecoms Awards aims to recognise and reward those who have gone beyond their duty…
Read MorePaysafe enhances productivity and customer experience with NewVoiceMedia
LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Focused on connecting businesses and consumers globally with borderless, frictionless and empowering payment solutions, Paysafe relocated and expanded its customer service operation, with plans to integrate…
Read MoreNewVoiceMedia named finalist in Top 10 Technology Awards 2017
LONDON, 12 April, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helper, making the results impartial and providing an accurate picture of…
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