Fewer than half are using Artificial Intelligence and real-time automation and analytics features London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in…
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AI-powered gig economy startup celebrates 1 million hours of work
London, UK – 3rd June 2019. Four years since its first shift, flexible workforce platform, Catapult, is celebrating 1 million hours worked by its experienced retail and hospitality staff. The milestone was reached by Sherehan Abdelmoti, a retail and events-trained candidate, during her shift at Clarks’ Marble Arch store on Oxford Street. Abdelmoti, who joined the platform in September 2018, has worked a total of 219 shifts with Catapult, 186 of those with Clarks. Catapult co-founder, Oli Johnson, said: “The traditional part-time job falls short on its main promise to…
Read MoreCerillion to demonstrate agile cloud billing solution as enabler for new IoT services at Digital Transformation World
Driver Connect catalyst project brings together telematics, smart cities, AI and augmented reality to fuel a more personalised customer experience London, 13th May 2019 – Cerillion (AIM: CER), an innovator in digital monetisation and customer management solutions, today announced that its cloud billing and subscription management solution, Cerillion Skyline, will be showcased in a pioneering ecosystem catalyst project at the TM Forum’s Digital Transformation World event in Nice from 14-16th May. Following the company’s award winning catalyst with Nokia in 2018, Cerillion is collaborating with Nokia again on the Driver…
Read MoreOnfido partners with RVshare to build trust in peer-to-peer vehicle sharing
Identity verification will reduce fraud and provide assurance for RV renters and owners alike SAN FRANCISCO, 11th February, 2019 – Onfido, the award-winning global identity verification platform, has partnered with RVshare, the world’s first and largest peer-to-peer RV rental marketplace. Onfido’s AI technology will enable RVshare to reduce fraud and build trust among its national community of vehicle lenders and renters. Founded in 2013, RVshare makes it easy for its national network of over 60,000 RV owners to rent their extended inventory of trailers and motorhomes out to travelers around…
Read MoreNosto and Knomo bag AI and personalisation wins at the eCommerce Awards for Excellence
Nosto’s AI-powered personalisation solution for bag and tech accessories retail brand Knomo has been recognised as a double-winner in the eCommerce Awards for Excellence 2018. It was honoured with both the ‘Best use of AI’ and ‘Best use of Personalisation’ awards at the annual online retail industry event. The winning solution, which was implemented in partnership with the ecommerce team at Knomo, relies on Nosto’s AI analysing visitors’ online behaviour to personalise the shopping experience. It does this by delivering the most relevant real-time product recommendations and pop-ups to Knomo’s…
Read MoreNew AI-based ecommerce personalisation tech helps golf retailer increase online order values by 18%
Function18 doubles on-site engagement and makes visitors 1.3x more likely to buy with newly launched Nosto technology that delivers a ‘personalised store to every customer’ Function18.com, which sells golf clothing from top sports brands such as Nike and Adidas, has seen an 18% increase in average order values while doubling page views and time-on-site with new AI-powered personalisation technology from Nosto. The newly launched technology can automatically personalise every element on a retail site from the navigation bar, banners, videos and Call To Actions (CTAs), to logos – for…
Read MoreAnnouncing the Sytel AI Dialer
With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. The CEO of Sytel, Michael McKinlay, said “the brute machine learning required for producing optimum predictive dialing under compliance cannot be handled in any other way except using simulation techniques. The journey to a full AI-based product has been a long one and has had some human help…
Read MoreAricent launches intent-based networking framework to improve overall efficiency of operations and enhance the customer experience
Unique approach to self-learning networks combines multiple capabilities including transfer learning, smart telemetry and network function orchestration Santa Clara, California – April 10, 2018 – Aricent, a global design and engineering company, announced the launch of NetAnticipate, a self-learning capability for private/public clouds, central offices rearchitected as data centers (CORD), 5G, and satellite networks. The carrier-grade solution combines a library of network Artificial Intelligence (AI) models, semantic telemetry and intent-based orchestration capabilities. With NetAnticipate, a network operations center can improve efficiency and enhance the customer experience from quick troubleshooting, reduced…
Read MoreUK shoppers demand VR and AI tech alongside a more integrated omnichannel shopping experience
Half of respondents would like more retailers to enable them to see how an outfit might look on them virtually – whether online or instore LONDON, 20 February 2018 – InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail, today launches the results from its ‘Future of Retail’ survey, which investigated 2,000 UK consumers’ attitudes to retail experiences both online and in store. The results show that although the UK won’t be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for…
Read MoreOne Fifth of Brits Would Use A Robot Gift Generator to Choose the Right Valentine’s Gift
It’s Valentine’s Day, and if you’ve been stressing about what to buy your other half, the results of the latest survey from the folks at InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail (21st-22nd March 2018, NEC), may be of interest to you. To help celebrate, it’s pre-released a couple of statistics from its upcoming Future of Shopping survey, which asked 2000 UK consumers a range of questions about experience of and attitudes towards online v instore shopping habits. One of the areas studied was artificial intelligence and…
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