Fewer than half are using Artificial Intelligence and real-time automation and analytics features London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in…
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NewVoiceMedia wins Digital Innovation Award for speech analytics solution
Conversation Analyzer identified as most innovative technology in customer excellence category LONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Ventana Research is one of the world’s most respected benchmark business technology research and advisory services firms, providing insights and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings. Presented annually, its Digital Innovation Awards identify…
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