IMImobile SA joins Google’s Early Access Program for RCS Business Messaging in Africa

Cape Town, South Africa, 20th November 2018 – IMImobile SA, part of IMImobile PLC – a leading global cloud communications software and solutions provider – has joined Google’s Early Access Program for RCS (Rich Communication Services) business messaging offering in Africa. RCS will allow millions of businesses in Africa to make use of more interactive messaging features such as branding and business verification, suggested reply buttons, rich card carousels and end-to-end payments. IMImobile PLC, who joined the Google’s Early Access Program for RCS Business Messaging in 2017 will be working…

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Hermes digitally enhances parcel delivery experience with IMImobile

Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement LONDON, 14 November 2018 – Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. IMIconnect enables customer experience automation for millions of deliveries that are processed every year by Hermes….

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IMImobile announces npower as first Apple Business Chat client in the UK

Energy provider to use Apple Business Chat for Contact Centre agents to support smart meter roll out LONDON, 11th October 2018 – Global cloud communications software and solutions provider IMImobile PLC, today announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Apple Business Chat is a new way for consumers to connect directly with businesses using the Messages…

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IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace

Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users London – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. IMImobile’s omnichannel chat solution allows CXone users to instantly add additional messaging channels including SMS, Facebook Messenger, Twitter, In-App chat,…

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