Selectra selects NewVoiceMedia as its preferred contact centre partner

Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with…

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Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas,…

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