60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. The research, which examines UK consumer attitudes to household energy and water suppliers, suggests that 61 per cent of customers have become more comfortable interacting…
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Rolls-Royce signs Iotics to power its Digital Twin Technology
Rolls-Royce Power Systems adopts Iotics’ operating environment and toolset to expand its digital ecosystem and deliver Customer Service 4.0 14 May 2020: Rolls-Royce business unit Power Systems, has selected Iotics’ technology to enable digital solutions with asset-focused digital twins. Iotics’ technology delivers Rolls-Royce the capability to unlock over 200 data sources, brokering interactions to create digital twins of their in-field assets, and receive real-time event insights across customer, supplier and partner boundaries. As a result, the company is delivering exceptional client experiences and high value services. Chief IT Digital Officer…
Read MoreVipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types London, UK – April, 24th 2018 – Bulb Technologies, a leader in service management and customer experience solutions, today announced that Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected CEMPRESSO Customer Care, a platform for customer support process automation and knowledge management, to automate its customer care service and enhance its network troubleshooting service. Vipnet needed a…
Read MoreMelita Ltd. turns to Knowledge Center for support in improving digital customer service
Möglingen, 25 January 2018 – Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues. Malta’s leading telecommunications company will soon be using the professional comprehensive solution Knowledge Center to provide efficient, cost-effective customer service over all communication channels. The project kick-off is planned for January 2018, going live a few months later. The active unymira solution guarantees that quality-assured information on a range of topics is provided quickly by phone, chat, social media and email….
Read MoreNewVoiceMedia strengthens leadership team with appointment of SVP Customer Success
LONDON, November 27, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. Based in the UK, Chris will have global responsibility for NewVoiceMedia’s customer success and professional services functions. He brings two decades of engineering experience to the role, including more than five years at NewVoiceMedia, joining to establish the company’s global functions for sales engineering,…
Read MoreSelectra selects NewVoiceMedia as its preferred contact centre partner
Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with…
Read MoreXtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas,…
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