Data-driven personalisation of customer journey set to transform omnichannel buying experience London, UK – May, 9th 2018 – Bulb Technologies, a leader in service management and customer experience solutions, today announced its participation in a TM Forum Catalyst Proof of Concept (PoC), taking place at TM Forum’s Digital Transformation World conference and exhibition (14-16 May, Nice, France). Championed by BT, this Catalyst project, Accelerating the shift from Communications Service Providers (CSPs) to Digital Service Providers (DSPs), will set forth a use case for a data-driven digital transformation of the customer…
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Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types London, UK – April, 24th 2018 – Bulb Technologies, a leader in service management and customer experience solutions, today announced that Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected CEMPRESSO Customer Care, a platform for customer support process automation and knowledge management, to automate its customer care service and enhance its network troubleshooting service. Vipnet needed a…
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