London, UK – 12th March 2020. Digital commerce agency Redbox Digital announced it has joined the SQLI Group as part of an ambitious growth strategy. Redbox will become part of the European digital services group that acquired 60 percent of the company. Redbox’s management team and company structure remain in place, with the core business unchanged. The two complementary businesses will form a formidable partnership in unified commerce, with Redbox leading the charge in the UK and Middle East markets on Adobe/Magento for the Group and SQLI benefitting from its…
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Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres
Fewer than half are using Artificial Intelligence and real-time automation and analytics features London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in…
Read MoreNetDespatch UK Delivery report exposes same-day delivery myth
Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers Marlow, 28th November 2019 – NetDespatch, the leading SaaS parcel data management platform for postal and parcel carriers, today released the results of its 2019 UK Delivery Report, based on a survey of 2013 UK adults who had received deliveries in the past six months. The survey, carried out by independent research organisation Opinion Matters, examined consumer sentiment around parcel delivery choices, exploring what consumers want from a positive delivery experience…
Read MorePlextek launches new defence business unit
Cambridge, UK, 11 September 2019 – UK-based engineering and design consultancy, Plextek, is launching a new defence business unit called Plextek DTS (Defence Technology Solutions), to help government agencies, defence suppliers and military stakeholders find new exploitation paths to support UK forces. Building on the successful growth of Plextek’s defence market over 30 years, Plextek DTS will further develop trusted technology partnerships through specialist R&D support, technology exploitation and design partner services, including system supply and manufacture. The launch of Plextek DTS will allow customers to safely explore and address…
Read MoreSpyder Facilities Acquired by Digital Colony’s UK Digital Infrastructure Platform
Adds More Than 5000 Wireless Site Locations to Rapidly Growing UK Footprint LONDON, UK – 17th June 2019 – Digital Colony, a global investment firm dedicated to strategic opportunities in digital infrastructure, today announced further growth of its UK platform through the acquisition of Spyder Facilities Limited, a leading UK wireless infrastructure company with over 5,000 locations available for wireless transmission technologies including the latest 5G rollout. Financial terms of the transaction were not disclosed. “Spyder has an exceptional portfolio of assets that enables mobile operators across the UK and…
Read MoreConsumers demand sustainable fashion – but won’t pay more for it, new research finds
Survey identifies top five ways consumers want fashion to become more sustainable New research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. But only 29% of these consumers say they will pay more for sustainably-made versions of the same items. And despite many clothing manufacturers and retailers already taking steps to become more sustainable, the message is not getting through to the public. 45% of…
Read MoreConnected Britain the biggest ever as UK fibre race gathers pace in preparation for 5G future
London, UK, 28 May 2019 – Connected Britain – now well established as the UK’s flagship conference and exhibition – is set to break all records when it opens its doors on June 18 at the Business Design Centre in London. The event – taking place at London’s Business Design Centre from June 18-19 – has doubled in size in each of the five years it has been established and 2019 will feature 200 top level speakers from the UK’s leading operators to public sector organisations, property companies and suppliers….
Read MoreTwitter and Facebook worst channels for retail customer experience, finds research by Eptica
Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…
Read MoreUK emergency services need to harness every technological tool available to ensure future success, says telent
Warwick, 18 February 2019: The effective digital transformation of the UK’s emergency services is essential if it is to continue to provide the best possible Blue Light services, the General Manager of Public Safety & Defence at telent warned today. Barry Zielinski urged the sector to harness every technological tool available to them as a new white paper revealed that between 2015 and 2019, emergency fire and rescue services face – on average – a 22% reduction in their budgets[1] due to government funding cuts, while demand for their expertise…
Read MoreINCA supports UK chancellor’s £250 million UK broadband boost
London, UK, October 30 2018: The Independent Networks Cooperative Association (INCA) has today welcomed UK Chancellor Philip Hammond’s additional funding of £250 million and pledge to use it to connect some of the most remote parts of the country to super-fast fibre broadband. During the budget announcement, Hammond stated that he intends to place a renewed emphasis on UK-wide technology investments with funds being allocated to develop next-generation broadband networks in rural schools, libraries and homes and businesses. INCA CEO Malcolm Corbett said the extra funding comes at what is…
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