Möglingen, April 14, 2022. An American mobile communications provider has chosen USU Knowledge Management to optimize and deliver its customer service. Their aim is to create a high-quality and innovative service experience for customers anytime, and in any channel. The mobile phone provider will also use USU’s Help Center to extend their support information for self-service on their website, while still centrally managing it from their knowledge base and thus not requiring duplicate maintenance effort. As part of an extensive market evaluation, USU came out on top as the best-of-breed…
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Independent providers welcome new broadband provider switching rules
Consultation begins on final decision for implementation London, UK, 3rd February 2021 – Easier switching between broadband providers took a big step forward today as the regulator Ofcom published their statement in favour of “One Touch Switching” and the countdown to December 2022 for providers to become compliant with the new legislation. The Electronic Communications and Wireless Telegraphy (Amendment) (European Electronic Communications Code and EU Exit) Regulations 2020 make the broadband supplier being switched to responsible for leading the process and for ensuring there is a seamless experience for the…
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