Spark EV launches to increase productivity and remove range anxiety for electric vehicle fleet operators

Artificial intelligence-based telematics planning solution increases journeys per day by 20% and supports growing adoption of electric fleets Cambridge, UK, 21 November 2017. Aimed at fleet operators moving to electric vehicles (EVs), Spark EV (http://www.spark-technology.com/) today launched its new artificial intelligence-based journey prediction telematics solution. Spark EV enables vehicles to complete more journeys between charges, removes range anxiety and enables greater fleet utilisation, with up to 20% more journeys completed between charges. A combination of easy to install sensor technology, cloud-based machine learning analysis software and a powerful smartphone app,…

Read More

Brands failing to deliver on chat customer experience

72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots – but just 15% always happy with experience, Eptica study finds Reading, UK, 27 September 2017 – Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal – however only 15% say they are always happy with the service they receive. These are amongst the headline findings of…

Read More

Three quarters of fashion retailers will invest in artificial intelligence over the next 24 months

Drive to transform online sale performance will see AI investment focus on ‘online merchandising’ and personalisation to deliver ‘real time relevance’ Two separate research studies, funded by Apptus and carried out by IMRG and Hive, have found that fashion retailers are planning significant investment in artificial intelligence (AI) over the next two years, as they seek to deliver the ‘real time relevant’ customer experiences that are vital to improving sales performance. An IMRG Benchmark study found that: 52% will invest in AI for online merchandising in the next 12 month…

Read More