Announcing the Sytel AI Dialer

With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. The CEO of Sytel, Michael McKinlay, said “the brute machine learning required for producing optimum predictive dialing under compliance cannot be handled in any other way except using simulation techniques. The journey to a full AI-based product has been a long one and has had some human help…

Read More

Aricent launches intent-based networking framework to improve overall efficiency of operations and enhance the customer experience

Unique approach to self-learning networks combines multiple capabilities including transfer learning, smart telemetry and network function orchestration Santa Clara, California – April 10, 2018 – Aricent, a global design and engineering company, announced the launch of NetAnticipate, a self-learning capability for private/public clouds, central offices rearchitected as data centers (CORD), 5G, and satellite networks. The carrier-grade solution combines a library of network Artificial Intelligence (AI) models, semantic telemetry and intent-based orchestration capabilities. With NetAnticipate, a network operations center can improve efficiency and enhance the customer experience from quick troubleshooting, reduced…

Read More

UK shoppers demand VR and AI tech alongside a more integrated omnichannel shopping experience

Half of respondents would like more retailers to enable them to see how an outfit might look on them virtually – whether online or instore LONDON, 20 February 2018 – InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail, today launches the results from its ‘Future of Retail’ survey, which investigated 2,000 UK consumers’ attitudes to retail experiences both online and in store. The results show that although the UK won’t be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for…

Read More

One Fifth of Brits Would Use A Robot Gift Generator to Choose the Right Valentine’s Gift

It’s Valentine’s Day, and if you’ve been stressing about what to buy your other half, the results of the latest survey from the folks at InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail (21st-22nd March 2018, NEC), may be of interest to you. To help celebrate, it’s pre-released a couple of statistics from its upcoming Future of Shopping survey, which asked 2000 UK consumers a range of questions about experience of and attitudes towards online v instore shopping habits. One of the areas studied was artificial intelligence and…

Read More

Etiya to demo AI-based telco solution at Mobile World Congress

Amsterdam, Netherlands – February 8, 2018 – Etiya, the leading independent software vendor providing AI and catalog driven BSS/OSS, will showcase its artificial intelligence (AI)-driven customer experience management and self-care solution at Mobile World Congress in Barcelona. As announced in December 2017, Etiya and Openet are jointly providing a Telco as a Service (TaaS) solution, which has been built on the AI-driven end-to-end Digital Business Platform. The two companies now plan to demonstrate TaaS together at Mobile World Congress. TaaS is a cloud-based, modular solution that helps MVNOs and ‘digital…

Read More

Aricent demos at MWC 2018

February 1 2018: Aricent, the global design and engineering company will this year showcase a number of innovative solutions. These include Artificial Intelligence (AI) based 5G solutions for zero touch networks, multi-access edge technology and blockchain-based security. Where: Fira Gran Via, Barcelona Meeting room #2.1B7Ex. What: The demos are as follows: Demo 1: Intelligence at the Edge – Demonstration with Microsoft’s HoloLens how mobile operators can use edge computing capabilities with Artificial Intelligence for AR and VR monetization. Use cases include real time object recognition for autonomous driving and intrusion…

Read More

Spark EV launches to increase productivity and remove range anxiety for electric vehicle fleet operators

Artificial intelligence-based telematics planning solution increases journeys per day by 20% and supports growing adoption of electric fleets Cambridge, UK, 21 November 2017. Aimed at fleet operators moving to electric vehicles (EVs), Spark EV (http://www.spark-technology.com/) today launched its new artificial intelligence-based journey prediction telematics solution. Spark EV enables vehicles to complete more journeys between charges, removes range anxiety and enables greater fleet utilisation, with up to 20% more journeys completed between charges. A combination of easy to install sensor technology, cloud-based machine learning analysis software and a powerful smartphone app,…

Read More

Brands failing to deliver on chat customer experience

72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots – but just 15% always happy with experience, Eptica study finds Reading, UK, 27 September 2017 – Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal – however only 15% say they are always happy with the service they receive. These are amongst the headline findings of…

Read More

Three quarters of fashion retailers will invest in artificial intelligence over the next 24 months

Drive to transform online sale performance will see AI investment focus on ‘online merchandising’ and personalisation to deliver ‘real time relevance’ Two separate research studies, funded by Apptus and carried out by IMRG and Hive, have found that fashion retailers are planning significant investment in artificial intelligence (AI) over the next two years, as they seek to deliver the ‘real time relevant’ customer experiences that are vital to improving sales performance. An IMRG Benchmark study found that: 52% will invest in AI for online merchandising in the next 12 month…

Read More