Boston, MA and Guildford, UK – Feb.7, 2019 – Semafone, the leading provider of data security and compliance solutions for call and contact centres, today announced the appointment of Gary E. Barnett to the role of chief executive officer as the company prepares to expand its presence in the U.S. market. Effective immediately, Mr Barnett will replace Tim Critchley who, as CEO of Semafone since 2009, has led the company from a UK start up to an award-winning international business spanning five continents. As the company places further focus on…
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Tech City UK chooses Semafone to join 2018 Future Fifty
Data security and compliance specialist recognised as fast-growing UK business Guildford, UK – 7 March 2018: Semafone, the leading provider of data security and compliance solutions for contact centres, has been selected to join Tech City UK’s Future Fifty cohort for 2018. As one of the UK’s most established programmes for late-stage digital businesses, the Future Fifty recognises companies that have achieved fast growth during the last two years; delivering more than £5 million in yearly revenue and demonstrating at least 30% increase in year-on-year revenue. Semafone will join other…
Read More70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks
Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organisations…
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