SINGAPORE. 14 November 2018 – This was the message from Neural Technologies’ VP of Marketing Claus Nielsen on the second day of TM Forum Digital Transformation Asia, as he delivered a seminar speech on the importance of ‘Standardizing Event Data Collection and Management’. Nielsen said, “It is imperative that in order to make digital transformation journeys possible, that initially, Digital Integration is given the highest priority. Standardising Event Data collection and management of such Event Data is essential for the rest of the digital transformation journey to have any chance…
Read MoreTag: data collection
70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks
Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organisations…
Read More