Retail Contactability – The Definitive Dozen: Research report reveals top 12 UK retailers using optimal technology mix to deliver greatest customer contactability

May 2018 – New research from Yonder Digital Group has identified which top retailers are most successfully deploying contact technology and channels to make it easy for consumers to get in touch with them. The research analysed how readily UK consumers could get in touch with retailers via their preferred channel and evaluated how effectively customer contact technologies (including chatbots, livechat AI, FAQ engines, intelligent forms, live call routing, etc.) had been integrated to provide seamless customer service. With 81% of consumers taking their business elsewhere if their queries aren’t…

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InfiNet Wireless to showcase its latest Smart City solutions at GITEX Technology Week 2017

Dubai, United Arab Emirates – September 25, 2017 – InfiNet Wireless, the global leader in fixed broadband wireless connectivity, will showcase its cutting-edge Smart City solution portfolio at GITEX Technology Week 2017 in Dubai, 8-12 October. Addressing the mission-critical needs of homeland security, traffic management and optimization, remote environmental and health monitoring, InfiNet’s portfolio is uniquely positioned to deliver the robust and reliable infrastructures which are essential for any Smart City project. “With a rapid growth in population across the world in urban cities, the evolution of Smart Cities will…

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IoT standards groups emphasised collaboration at oneM2M Industry Day

OCF, Zigbee Alliance, Thread, IIC, HPE, InterDigital, Qualcomm, iconectiv, AT&T and TTA highlight ways to accelerate IoT deployments Memphis, TN, 24 July 2017: Leading technology companies from around the world gathered to advance adoption of the Internet of Things (IoT) through increased industry cooperation, as the global IoT standards initiative oneM2M held its second successful Industry Day on Wednesday, July 13 in Memphis, TN. HPE, InterDigital, Qualcomm, AT&T and iconectiv all took part in the conference that was hosted by ATIS. oneM2M’s goal is to further collaboration on IoT initiatives…

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Bartragh Services acquire C4i Training & Technology

Tampa, US – Bartragh Services, LLC, a Tampa based US company has acquired C4i Consultants, Inc of Calgary, Canada and established a new company, C4i Training and Technology, Inc. The new company will still be based in Calgary. Bartragh has announced that Harry H. Thompson, III has been selected as the new company Chief Executive Officer (CEO) and Thomas E. Putt, BGen (ret’d), will be the President of the new company. C4i Training and Technology will continue to provide its superb constructive simulation products, Military Simulation (MILSIM) and Emergency Disaster…

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