AOT Energy Deploys AspectCTRM In First Phase Of Planned Global Roll-Out

November 29, 2017, London – Aspect Enterprise Solutions, the leading provider of energy trade and risk management cloud software, announced today, that AOT Energy has successfully deployed AspectCTRM within its Belgium operations. It’s the first installation of a planned global roll-out to cover AOT Energy’s crude oil, gasoline and products business units. AspectCTRM is expected to become the central source of record for trade and risk management reporting across multiple trading offices located in Asia, Europe and North America. The solution streamlines its business worldwide in real time with a…

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70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks

Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising security Boston, US and Guildford, UK – Oct. 30, 2017 – A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organisations…

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Global Vodafone Survey Shows Strong Cyber Security Helps Businesses To Grow

A new cyber security report from Vodafone, Cyber Security: The Innovation Accelerator, highlights a strong link between how cyber security is used and business success, with 86 per cent of high-growth companies[1] seeing information security as an enabler of new business opportunities, rather than simply a means of defence. The research showed a number of perceived benefits that strong cyber security can bring to the relationship between an organisation and its customers: 89 per cent of businesses said that improving cyber security would enhance customer loyalty and trust 90 per…

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Industry challenger, Ignite ETRM, recognised for cloud-based C/ETRM in 2017 Energy Risk software rankings survey

Ignite ETRM, a leading provider of natural gas, crude oil and energy trading and risk management (ETRM), has been named as a best cloud-based CTRM/ETRM software vendor in Energy Risk’s Software Rankings report 2017. A global survey made up of responses from oil, gas and electricity firms with validation by Chartis Research using its RiskTech Quadrant methodology. Ignite ETRM is a relatively new player in the market. Having been created by seasoned oil and gas and commodity-trading experts who identified a gap in the market for a risk management solution…

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