SML Delivers Item-Level RFID Solutions to 1,000s of Global Retail Stores using Microsoft Azure

18th June 2019: SML, a global leader in delivering item-level RFID solutions for the retail market, today announced the successful results of its collaboration with Microsoft. The combination of SML’s Clarity® application platform and Microsoft Azure is enabling 1,000s of retail stores around the globe to enhance inventory accuracy above 98%, resulting in an increase in sales and improved customer service. SML is a trusted technology partner for the largest global brands who are using the technology to perform frequent stock counts and to stream-line receiving and replenishment of goods….

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SML RFID Opens New Retail Ideation Space in Plano, Texas

RFID Solutions provider showcases technology innovations and convergence environment for retail market 12 June 2019: SML, the leading global item-level RFID solutions provider, has announced today the launch of its new Retail Ideation Space (RIS) in Plano, Texas. Accelerating market demands for Item-Level RFID and other advanced technologies that are driving a New Era in Retailing has created the need for a real-world collaboration space. Retailers can utilize the RIS to learn about and test some of the latest developments that are at the convergence of operations, inventory and customer…

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Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…

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Join BIXOLON at RetailEXPO 2019 to Explore the Latest Innovations in Receipt, Ticket and Label Printing

Showcasing its latest range of Retail POS, Mobile and Label applications RetailEXPO (1st – 2nd May 2019, London, UK) – BIXOLON Europe GmbH, a global leading Mobile, Label and POS printer manufacturer will be encouraging visitors to visit the BIXOLON stand 5B28, at RetailEXPO 2019. Showcasing its innovative range of upgradable retail printing solutions which can easily upgrade as your system evolves. From omni-channel systems, inventory management, delivery labelling or kiosk applications, BIXOLON provides tailored printing solutions for independent traders through to multi-national corporations. Inspiring retailers with the future of…

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79% of UK consumers will switch brand if trust breaks down

Eptica research finds automotive, technology, insurance and government least trusted sectors Reading, UK, 10 April 2019 – Failing to build trust undermines customer loyalty and damages revenues, with over three quarters (79%) of consumers saying they’ll leave a supplier that they don’t trust. At the same time, focusing on getting customer service basics right and listening to consumers will help brands more than advertising, with 63% of consumers ranking easy processes as a top three factor in building trust. These are the headline findings of the 2019 Eptica Digital Trust…

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Redbox Digital delivers scalable, robust omnichannel capability for Saudi’s largest pharmacy retail chain, Nahdi

Nahdi sees a boost in traffic and conversions following launch Jeddah – 10th April 2019. Redbox Digital has delivered Saudi’s biggest pharmacy retail chain, Nahdi, a complete omnichannel commerce experience for its customers through retail stores and digital channels, across 143 cities. In its first week following the launch, the pharmacy retail chain saw the highest ever traffic to its site, the best conversion rates and the best average basket size value. The new omnichannel experience is built on Magento Commerce Cloud and Magento Order Management and integrates with Nahdi’s…

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New Study: 34% of Traffic and 28% of Orders for Large Online Fashion Retail Brands Come Directly from Search and Social

Facebook and Instagram generate majority of sales coming directly from paid social 34% of traffic, 28% of orders and 26% of the total order value for large online fashion retailers comes directly from search and social sites including Google and Facebook, new global research suggests. Of all traffic arriving directly from paid social, 80% is from Facebook and Instagram. And the data suggests mobile phones dominate: 76% of all traffic, 64% of all orders and 59% of the total order value for large enterprise fashion ecommerce brands comes from smartphones….

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Cybera announces strategic Virocom partnership and bolsters EMEA team

New agreement and strengthening of EMEA team offers a compelling proposition for the retail sector LONDON, UK – 19th February 2019: Cybera, the market leader in delivering SD-WAN application and security services, has announced a new strategic partnership with leading network service provider, Virocom, which will enable Cybera to strengthen its channel relationships and drive rapid growth within the EMEA market. Cybera’s purpose-built network services platform will empower Virocom’s retail customers that operate multiple remote business locations, to rapidly deploy, secure, and optimise new cloud-based applications and services. Julian Andrews,…

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Study: Social media has the least influence on retail technology purchases

Research from CCgroup reveals the biggest influences on technology vendor selection by major UK retailers London, 6th February 2019 – Insight driven Tech PR Agency, CCgroup, today released the findings of its primary research study “How to influence retail technology buyers”. The results, collected from over 30 tier one (turnover above £500m) and tier two (turnover between £30-£500m) UK retailers, identified the information most important to decisionmakers when longlisting, shortlisting and purchasing from a potential technology vendor. port found that 42% of respondents would use industry analyst reports during shortlisting…

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New global data suggests online fashion shoppers now spend more on mobile than desktop: 46% v 44%

… but fashion retailers must find a way to convince ‘impatient’ mobile visitors to make purchases in 30% less time per visit New research suggests that online fashion shoppers globally now spend more on mobile than desktop: 46% v 44%[1]. But with each visitor spending nearly 30% less time on a site when they come via mobile than they do on desktop, retailers face the key challenge of optimising the mobile experience so shoppers can browse their sites quickly, find exactly what they are looking for and leave having made…

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