New platform provides improved actionable insights and business process automation for Chief Experience Officers
FAIRFAX, VA., USA – 20 February 2018 – TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide, has today announced the launch of its new platform, SmartHub. By correlating data from multiple sources and generating predictive network analytics and insights, SmartHub enables Chief Experience Officer’s (CXO’s) to optimize cost, improve agility and create previously untapped revenue opportunities.
TEOCOs SmartHub harnesses subscriber network events to identify subscriber behavior patterns, which are correlated to services, experience and effects on revenue for the CSP. This allows CSPs to understand the implications of the technical and financial impact on their operations or business decisions. SmartHub also delivers business process automation, allowing users to act on the insights provided, while facilitating the process workflow to implement recommendations. They can use actionable insights driven by SmartHub to ensure that objectives are aligned throughout the organization, and that everyone is working towards a common goal.
Many network operations are lacking the flexibility to react to ever-evolving customer demands. TEOCO’s SmartHub is able to offer operators an essential step towards digital transformation, with speed to market, coexistence with their current infrastructure and by enabling a common platform for operations, customer care, and sales & marketing, to act from a uniform subscriber behavioral insight.
“The introduction of SmartHub ensures that operators now have access to actionable insights to drive intelligent network investment decisions,” said Atul Jain, Founder and CEO at TEOCO. “In today’s competitive market, where cost of capital and cost of operations is high, operators must ensure that they are offering an excellent experience and also making the most cost-effective investments in the network.”