FAIRFAX, VA., USA – 22 September 2016 – TEOCO, the leading provider of engineering, assurance and analytics solutions to communications service providers (CSPs) worldwide, today launched the latest version of its RAN Optimization Software, Mentor 9.6. The new version of Mentor provides enhanced and extended Huawei LTE network support, making it the most comprehensive offering for automated multi-vendor and multi-technology network optimization. Mentor 9.6 also integrates with TEOCO’s other market-leading engineering solutions for improved small cell planning and performance optimization.
Among its new features, Mentor 9.6 now incorporates detailed automatic alarms and notifications when performance for a VIP, group of VIP’s, or VIP location goes above certain thresholds pertaining to call drops, access failures, IRAT handovers or any other network quality metric. This allows engineers to rapidly and automatically identify critical problem areas, reducing potential down time and the risk of churn of high value customers. Push notifications via email ensure the engineer is made aware of these problems even when they are not working on Mentor.
Another new feature is the inclusion of the RAN subscriber analytics dashboard, which provides detailed insights on subscriber experience through a variety of KPIs including throughput, coverage, quality and drops, which can be related to specific VIP subscribers. This is coupled with additional event maps to further aid optimization and troubleshooting as part of the wider LTE and UMTS enhancements.
These new features in Mentor 9.6 complement the introduction of the Automatic Problem Detection (APD) feature released in Mentor 9.5. Mentor’s APD provides automatic problem identification by geographical location, which in turn facilitates quicker resolution of major network problems. This feature combined with the email notification capability of Mentor 9.6 creates a more compressive problem-solution package for engineers and provides up-to-date status communications for the network.
“Mentor 9.6 is the latest addition to the TEOCO RAN product portfolio which focuses on enabling smarter RAN Management for operators globally,” said Daniel Ramirez, Director of RAN Products at TEOCO. “With its new automation and integration capabilities, plus enhanced engineer-driven reporting features, Mentor delivers on its promise to lower Total Costs of Ownership (TCOs) for operators while boosting the efficiency of their networks.”
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About TEOCO
TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics. We are a trusted partner to the world’s leading CSPs who rely on our mission-critical solutions.
TEOCO’s product and solutions portfolio includes:
- Business Analytics – Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
- RAN Solutions – Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
- Service Assurance – Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.
- Device and IoT – Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.
Since 1995, TEOCO has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.
For more information, visit www.teoco.com
TEOCO media contact:
Alex Sowden or Paul Nolan
CCgroup
T: +44 (0) 203 824 9200
E: teoco@ccgrouppr.com