Big Six have lost 8 percent of market to challenger brands in three years Good customer service still the key to consumer trust Price remains the most important factor when choosing to switch provider Green credentials increasingly important for consumers wanting to switch 70 percent of 18-34 year olds want energy conservation advice Email still customers’ preferred channel of communication London, 19 May 2021 – A new survey has revealed that the ‘Big Six’ energy providers have lost ground to challenger brands over the past three years, revealing that the…
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