London, 26th June 2018 – While there is a growing need to record mobile calls, non-compliance of General Data Protection Regulation (‘GDPR’) could lead to substantial fines. Resilient plc is pleased to announce a new eBook to help guide organisations around the challenge. Organisations are increasingly looking to record staff telephone calls, whether in response to specific regulatory requirements, for dispute resolution or quality assurance. The GDPR will apply because recording calls will generally result with ‘personal data’ and, potentially, so-called ‘special categories’ of personal data being obtained. For example,…
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Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
London, 19th December 2017 – Resilient plc today announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Non-geographic numbers are widely adopted across the UK providing a national presence using either a free-phone service (080x) or other chargeable number ranges (03xx, 084x and 087x). The launch of the new service means that BT’s customers can choose to record calls to their Inbound numbers, and have immediate…
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