Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK (www.aareon.co.uk) to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive’s digital approach to customer engagement. The myThrive app enables customers to: view their account balance book repairs make a payment report issues and upload photos, eg. graffiti…

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Former Home Office Finance Director Appointed As Joint MD of Aareon UK and 1st Touch

Nigel Rees has been appointed as Joint UK MD of Aareon (www.aareon.co.uk) and 1st Touch (www.1sttouch.com), a role he will share with current Aareon MD Steve Makin. In his new role, Rees will seek to exploit and drive the significant benefits available from the close collaboration between the two Aareon Group companies in the social housing technology marketplace. Rees, who qualified as a Chartered Accountant with KPMG, joins from The Home Office, where for over 18 months as a Director of Finance, supported the digital transformation of the public sector….

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