Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform LONDON 2 October 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. BMS provides a Benefit Service Centre for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the companies’ benefits programmes….
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