Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types London, UK – April, 24th 2018 – Bulb Technologies, a leader in service management and customer experience solutions, today announced that Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected CEMPRESSO Customer Care, a platform for customer support process automation and knowledge management, to automate its customer care service and enhance its network troubleshooting service. Vipnet needed a…
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