London, 27th September 2022: Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Infinity’s call data shows that there was a week-on-week increase of 50.1% in calls between March 20th and 27th, the week preceding the April 1st price hike. A spike of 10% could also be seen between August 28th and September 4th, the week Ofgem announced the October 1st price cap increase. “The increase…
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Rezatec and Isoil Industria win contract to provide innovative satellite data analytics to Italian multi-utility, HERA Group
Rezatec and Isoil Industria win contract to provide innovative satellite data analytics to Italian multi-utility, HERA Group Harwell, Oxfordshire, UK, 3rd February 2020 – Rezatec, leading provider of satellite data analytics, has won a contract for a pipeline risk assessment deployment with leading utility HERA Group, through its Italian partners, Isoil Industria SPA. HERA Group is a multi-utility, populated with 11 local utilities, in the north of Italy. Last year HERA Group accepted membership into the Leading Utilities of the World network and received a ‘Golden Tap’ award for performance….
Read MoreGaist set to revolutionise utilities sector with mapping technology
Using Gaist’s unique technology, utility providers can maintain existing infrastructure with the opportunity for further innovation Skipton, UK, 28 October 2019: Providing the ever-increasing services demanded by a growing population cannot be achieved using existing UK infrastructure, warned Gaist Head of Business Development Ian Job today. “There are over 800,000km of sewer and water supply pipes in the UK that have an estimated average age of 70 years. One of the biggest challenges facing the utilities sector right now is that this ageing infrastructure needs to be upgraded and replaced…
Read MoreUtilita supports 600% business growth with Sunrise Software
Utility company switches to ITIL principles with self-service to embed best practice service management across organisation Chessington, Surrey, 25th July 2018 – Sunrise Software, a leading supplier of IT service management (ITSM) software, today announced that fast-growing energy provider Utilita has implemented Sunrise ITSM SaaS. The adoption of ITIL best practice and launch of self-service IT support were key assets in the fast-track ITSM shake-up required to support Utilita’s rapid business expansion. In 2015 Utilita set a target to grow by 600%, and it now serves over 600,000 domestic customers,…
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