UK consumers demand better, more detailed answers from brands – or they’ll move to rivals

94% say personalised answers will make them more loyal – with 84% switching to competitors if responses disappoint, according to Eptica research Reading, 21 March 2018. Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don’t have the information needed…

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Quortus joins Airspan, ARM, McLaren in AutoAir 5G automotive & transportation project

Selected as part of UK Government 5G Testbeds and Trials project Camberley, UK, 20 March 2018 – Quortus today announced its participation in AutoAir, an ambitious project designed to develop 5G cellular technology for connected and autonomous vehicles (CAVs). Earlier this month, the UK Government’s Department for Digital, Culture, Media & Sport (DCMS) announced that AutoAir, which is led by Airspan Networks and includes ARM, Blu Wireless and McLaren, has been selected as part of its 5G Testbeds and Trials project. The 5G technologies developed as part of AutoAir will…

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LS telcom examines options to improve digital connectivity on Britain’s railway

London, UK, Lichtenau / Baden, Germany, 9th January 2018 – LS telcom UK has produced a report for Britain’s railway to support improved digital connectivity for customers. The research project was commissioned by the Rail Safety and Standards Board on behalf of the Future Communications and Positioning Systems Advisory Group. The research report proposes a 3 to 5-year technology roadmap, and identifies commercial deployment models for improving high-speed mobile internet connectivity for passengers, as well as passenger and freight train operations. According to the study, wireless technology solutions including a…

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Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio

London, 19th December 2017 – Resilient plc today announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Non-geographic numbers are widely adopted across the UK providing a national presence using either a free-phone service (080x) or other chargeable number ranges (03xx, 084x and 087x). The launch of the new service means that BT’s customers can choose to record calls to their Inbound numbers, and have immediate…

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Retail Rankings: Apica’s Web Performance Index Reveals Black Friday and Cyber Monday Winners and Losers

New York, London – December 4th, 2017. One week on from Cyber Monday, Apica – the leading provider of comprehensive software testing and monitoring solutions – has unveiled the 2017 Apica Web Performance Index (WPI). The annual index evaluates and ranks the web performance of some of the 200 top e-commerce websites in the US and Europe, during one of the busiest retail periods on the calendar. 2017 saw one million dollars per minute being spent at the peak of Black Friday sales, indicating that regular website and application testing,…

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UK customer experience worsening as social media performance slumps

Eptica research finds top brands successfully answer just 44% of all queries Reading, 1 November 2017, UK brands are struggling to cope with a rising volume of queries and growing consumer expectations, according to the Eptica Multichannel Customer Conversation Study, which was released today. The 100 UK companies surveyed could only answer 44% of routine questions asked on the web, email, Twitter and Facebook, down from 49% in 2016. Social media saw the biggest fall, potentially driven by its increasing use by consumers as a customer service channel. Just 34%…

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Three UK Selects MYCOM OSI to Assure World’s First Telco Cloud

MYCOM OSI Assurance suite will be deployed for Next-Generation Cloud-Native Core Network London, UK, 24th October 2017 – MYCOM OSI, the leading independent provider of Assurance, Automation and Analytics solutions to the world’s largest Communications Service Providers (CSPs), today announced that Three UK has selected MYCOM OSI to assure its next generation core network which deploys NFV (Network Functions Virtualization), SDN (Software Defined Networks) and will be part of the world’s first Telco Cloud. Three UK is deploying the world’s first fully integrated cloud native core network that will enable…

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PPM Power Signs Agreement with SanRex to Supply Silicon Carbide Power Semiconductor Modules to the UK

September 29 2017 – PPM Power, specialist supplier of power electronics, high voltage and pulse power components has signed an agreement with Japanese manufacturer SanRex to distribute their power semiconductor modules in the UK. As well as the new silicon carbide (SiC)based MOSFETs, SanRex also manufacture schottky diodes and thyristor modules operating up to 2200 Volts and 500Amps. Typically these power modules are used in applications such as welding, induction heating, motor drives, battery chargers and grid connected inverters. “Silicon Carbide MOSFETs have offered compact, high speed, very low loss…

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More than two thirds of SME retailers feel bullish about UK trading conditions according to latest Shutl research

Levelling playing field with cost effective and smarter delivery options lets SMEs take on the larger online retailers London, 3rd July 2017. Independent research commissioned by Shutl, the platform that gives people control over their deliveries, has found SME retailers to be positive about trading conditions during 2017 and into 2018. Of the 500 SME business owners surveyed, nearly two thirds felt their business would be in a stronger position by Spring 2018, with a third citing smarter and better delivery options for smaller sellers as key to that success….

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Star Micronics appoints James Cassar as Business Development Manager, UK & Ireland

High Wycombe, UK, 5 May 2017: International POS printer manufacturer Star Micronics has expanded its management team with the appointment of James Cassar as Business Development Manager, UK & Ireland. Star’s reputation and sales are growing year on year with a 16.5% unit growth in 2016. James will work with the UK team to continue to strengthen partnerships with retailers, resellers and software houses, in particular. Star’s philosophy to actively support direct and indirect customers via a strict distribution channel only will suit James’ extensive experience of 20 years plus….

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