ENSEK expands into Europe with acquisition of NrgFin

Nottingham, UK – 5th August 2020: ENSEK, the leading software supplier to UK energy providers, today announced the acquisition of NrgFin, a Benelux-based consultancy and data analytics company. The deal is part of ENSEK’s growth strategy to expand into new international territories within Western Europe, as well as pursuing wider growth opportunities in the UK. With this acquisition, ENSEK will set foot on the European continent for the first time. ENSEK uses its market-leading software-as-a-service (SaaS) platform to provide energy suppliers with a range of solutions which include CRM, billing,…

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UK ranked sixth in global 5G market, according to OMDIA

(London UK, June 4, 2020) Global research company OMDIA – formerly known as Ovum – today released the first version of its 5G Market Progress Assessment (end-2019) report, showing that the UK is ranked sixth out of the 22 leading 5G countries analyzed for 5G deployment. The OMDIA research assessed the deployment progress of 5G based on commercial operator launches, network coverage, subscriber take-up as well as 5G spectrum availability and regulatory environment. Based on these factors OMDIA’s research concluded that South Korea – as it did in the 4G…

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Redbox Digital joins the SQLI Group as part of ambitious growth strategy

London, UK – 12th March 2020. Digital commerce agency Redbox Digital announced it has joined the SQLI Group as part of an ambitious growth strategy. Redbox will become part of the European digital services group that acquired 60 percent of the company. Redbox’s management team and company structure remain in place, with the core business unchanged. The two complementary businesses will form a formidable partnership in unified commerce, with Redbox leading the charge in the UK and Middle East markets on Adobe/Magento for the Group and SQLI benefitting from its…

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Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres

Fewer than half are using Artificial Intelligence and real-time automation and analytics features London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in…

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NetDespatch UK Delivery report exposes same-day delivery myth

Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers Marlow, 28th November 2019 – NetDespatch, the leading SaaS parcel data management platform for postal and parcel carriers, today released the results of its 2019 UK Delivery Report, based on a survey of 2013 UK adults who had received deliveries in the past six months. The survey, carried out by independent research organisation Opinion Matters, examined consumer sentiment around parcel delivery choices, exploring what consumers want from a positive delivery experience…

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Plextek launches new defence business unit

Cambridge, UK, 11 September 2019 – UK-based engineering and design consultancy, Plextek, is launching a new defence business unit called Plextek DTS (Defence Technology Solutions), to help government agencies, defence suppliers and military stakeholders find new exploitation paths to support UK forces. Building on the successful growth of Plextek’s defence market over 30 years, Plextek DTS will further develop trusted technology partnerships through specialist R&D support, technology exploitation and design partner services, including system supply and manufacture. The launch of Plextek DTS will allow customers to safely explore and address…

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Spyder Facilities Acquired by Digital Colony’s UK Digital Infrastructure Platform

Adds More Than 5000 Wireless Site Locations to Rapidly Growing UK Footprint LONDON, UK – 17th June 2019 – Digital Colony, a global investment firm dedicated to strategic opportunities in digital infrastructure, today announced further growth of its UK platform through the acquisition of Spyder Facilities Limited, a leading UK wireless infrastructure company with over 5,000 locations available for wireless transmission technologies including the latest 5G rollout. Financial terms of the transaction were not disclosed. “Spyder has an exceptional portfolio of assets that enables mobile operators across the UK and…

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Consumers demand sustainable fashion – but won’t pay more for it, new research finds

Survey identifies top five ways consumers want fashion to become more sustainable New research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. But only 29% of these consumers say they will pay more for sustainably-made versions of the same items. And despite many clothing manufacturers and retailers already taking steps to become more sustainable, the message is not getting through to the public. 45% of…

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Connected Britain the biggest ever as UK fibre race gathers pace in preparation for 5G future

London, UK, 28 May 2019 – Connected Britain – now well established as the UK’s flagship conference and exhibition – is set to break all records when it opens its doors on June 18 at the Business Design Centre in London. The event – taking place at London’s Business Design Centre from June 18-19 – has doubled in size in each of the five years it has been established and 2019 will feature 200 top level speakers from the UK’s leading operators to public sector organisations, property companies and suppliers….

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Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…

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