Utility company switches to ITIL principles with self-service to embed best practice service management across organisation Chessington, Surrey, 25th July 2018 – Sunrise Software, a leading supplier of IT service management (ITSM) software, today announced that fast-growing energy provider Utilita has implemented Sunrise ITSM SaaS. The adoption of ITIL best practice and launch of self-service IT support were key assets in the fast-track ITSM shake-up required to support Utilita’s rapid business expansion. In 2015 Utilita set a target to grow by 600%, and it now serves over 600,000 domestic customers,…
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