Innovative and unique CEM solution to proactively improve customer satisfaction levels and will be deployed for 2.5 million customers by Q2 2017 Guildford, UK: 8 May 2017 – A new handset measurements capability has today been launched by cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz. The solution helps mobile network operators (MNOs) to identify customers receiving poor service levels by collecting radio related measurement data in real-time. By Q2 2017, 2.5 million consumers are set to benefit from the new solution. Using a unique set of algorithms, the…
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