A sense of community is deeply rooted in the values of Northumbrian Water Group (NWG), an organisation that supplies excellent quality tap water to 4.5 million people. It’s a vast organisation, which operates from a high number of locations across the UK. Locations can be as diverse as a remote office, a water pumping station, or a fantastic reservoir and leisure site that is used by many as a family holiday destination. It’s this diversity, and the sheer number of people involved in serving NWG’s customers in the North East…
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Highlight delivers transparency of Skype for Business performance with control over user experience
Guildford, UK – 20 July 2017: Highlight has enhanced its Applications, Network and Unified Communications (UC) performance management service to deliver visibility and transparency of Skype for Business behaviour across an ICT estate. Highlight presents a graphical management view of Skype for Business and the supporting infrastructure for shared use by Managed Service Providers (MSPs) and their enterprise customers. Technical and non-technical teams can now access accurate and impartial evidence via a ‘single pane of glass’ portal to view and control end-users’ Skype experience. Skype call volumes and quality of…
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