Resilient plc announce significant new service for reducing financial crime

London, 4th June 2018 – Resilient plc today is pleased to announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions. According to the UK Fraud Costs Measurement Committee, fraud costs UK firms more than £190bn per year, which is more than the UK government spends on health care….

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NTT DOCOMO Selects Eggplant to Support 24/7 Service Monitoring

Japanese telecom giant deploys Eggplant Functional to help improve user experience London, UK, and Tokyo, JAPAN – May 3rd, 2018 – Eggplant, the maker of the Digital Automation Intelligence Suite of software, today announced that it is working for NTT DOCOMO to support an automated service monitoring system for the company’s internet services. NTT DOCOMO is Japan’s largest mobile telecommunications company, providing innovative, convenient and secure mobile services to over 74 million customers in Japan via advanced wireless networks. The end-user quality of NTT DOCOMO’s internet services is determined by…

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itsu cooks up a replacement service desk with ServiceNow and TeamUltra

ServiceNow’s enterprise service management capabilities to drive greater self-service TeamUltra – a Computacenter Company – today announced that Asian-inspired restaurant chain itsu, has selected ServiceNow for a service management centralisation project. The implementation, which will be completed with the support of ServiceNow Gold Services partner TeamUltra, is scheduled to be completed in Q1 2018. It will enable the food retailer to improve operational efficiency, enhance service delivery levels and improve management and control of the IT infrastructure, Facilities Management and Supply Chain for their UK stores. Founded in 1997, itsu…

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Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services

Sophia Antipolis- France – 25 January 2018 – Centile Telecom Applications, one of Europe’s leading providers of unified communications platforms for operators and integrators, has announced the availability of its Mobile application “Mobis” connected to Cloud PBX, FMC and UCC “ISTRA” platform. Intuitive and very easy to use, it allows enterprise end-users to benefit from innovative cloud communication services on their smartphone (Android and iOS). With the app, they will have access from their smartphones, from any location to useful communication features that help them work in the best possible…

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Prysmian Group at Wind Europe Annual Event 2017

The Group is ready to launch a new monitoring and maintenance service for a complete and effective management of subsea cable faults Turn-key cable solutions, project engineering, state-of-the-art cable technologies and asset management services on display Milan, 27 November 2017 – Prysmian Group, world leader in the energy and telecom cable systems industry, will exhibit its extended portfolio of products and services at the Wind Europe Annual Event 2017 in Amsterdam from 28th to 30th November (RAI Exhibition and Convention Centre, Booth 1C50). The range on display will include AC…

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Spotzer to transform service experience for global customer base with NewVoiceMedia

LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The company selected NewVoiceMedia’s ContactWorld for Service solution for its reliability, ease-of-use, insight into outbound calls through detailed analytics, and the…

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Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative

Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency LONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative….

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SSE Enterprise Telecoms launches Cloud Connect service, syncing businesses with leading cloud service providers

 Cloud Connect solution delivers dedicated service connecting business-critical networks to the public cloud LONDON, UK – 31st July 2017 – SSE Enterprise Telecoms – one of the UK’s leading connectivity suppliers, and part of SSE plc – today announced the availability of high-speed connectivity between businesses and their preferred cloud service providers (CSPs), such as Amazon Web Services (AWS) and Microsoft Azure. The service, known as Cloud Connect, offers businesses a private dedicated Ethernet connection to their chosen CSP, delivered over SSE Enterprise Telecoms’ core network. This enables the service…

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