61% of US and UK consumers say seeing visual user-generated content (UGC) from other customers can reduce the growing number of fashion ecommerce returns which is hitting retailers’ profitability and sustainability goals. And around half of consumers now accept that returning online fashion purchases is bad for the environment NEW YORK and LONDON (July 14, 2022) – 61%[1] of consumers questioned in a new poll think fashion retailers can cut rapidly rising ecommerce product return rates by including more post-purchase photos and videos from other customers—to help shoppers see how…
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‘Time to get ahead of the returns game’ says B-Stock
‘It’s time to start thinking seriously about the return value in consumer electronics’. That’s the message from returns and overstock specialists B-Stock as the annual flurry of video games released for Autumn and Christmas takes place. Ben Whitaker, Director EMEA at B-Stock, suggests that looking into the value of such products could well be a way to invigorate retailers, both those based in traditional brick and mortar stores and those using eCommerce platforms. Whitaker said: “A stark fact revealed recently by the Retail Gazette suggests returned goods are costing retailers…
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