Call recording and GDPR: a UK legal perspective

London, 26th June 2018 – While there is a growing need to record mobile calls, non-compliance of General Data Protection Regulation (‘GDPR’) could lead to substantial fines. Resilient plc is pleased to announce a new eBook to help guide organisations around the challenge. Organisations are increasingly looking to record staff telephone calls, whether in response to specific regulatory requirements, for dispute resolution or quality assurance. The GDPR will apply because recording calls will generally result with ‘personal data’ and, potentially, so-called ‘special categories’ of personal data being obtained. For example,…

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Resilient plc announce significant new service for reducing financial crime

London, 4th June 2018 – Resilient plc today is pleased to announce a new service, smartnumbers fraud detection, aimed at reducing the high cost of fraud and ensuring the protection of customer identities. This ground-breaking service, the first of its kind in the UK, reduces a firm’s exposure to telephone fraud and the corresponding damage to revenue and reputation from fraudulent transactions. According to the UK Fraud Costs Measurement Committee, fraud costs UK firms more than £190bn per year, which is more than the UK government spends on health care….

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Resilient plc granted significant patent enabling multiple GSM numbers on a mobile device

London, 31st January 2018 – Resilient plc today announced that it has been granted a patent by the UK Intellectual Property Office for techniques used within its leading mobile call recording and BYOD service, smartnumbers mobile. The patent which has been awarded includes a number of claims relating to techniques used by smartnumbers mobile to manage multiple GSM mobile numbers on a single device. Prior to this invention, most solutions for managing multiple numbers on a single mobile phone were restricted to specific carrier networks or required the use of…

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Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio

London, 19th December 2017 – Resilient plc today announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Non-geographic numbers are widely adopted across the UK providing a national presence using either a free-phone service (080x) or other chargeable number ranges (03xx, 084x and 087x). The launch of the new service means that BT’s customers can choose to record calls to their Inbound numbers, and have immediate…

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Resilient plc and Daisy Group announce distribution agreement to address market demand for GDPR and MiFID II mobile call recording compliance solutions

London, 14th November 2017 – Resilient plc and Daisy Group today announced a strategic partnership and distribution agreement to address the growing market demand for business mobile call recording solutions enabling compliance under the Markets in Financial Instruments Directive (MiFID) II and General Data Protection Regulations (GDPR). MiFID II, which comes into effect in January 2018, requires that those in financial services who are involved in trading, or in providing advice that may lead up to a trade, must have their business mobile calls and SMS messages recorded. GDPR, which…

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Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions

London, 28th September 2017 – Resilient plc and Business Systems (UK) Ltd today announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on organisations that need to record their business telephone calls, with significant penalties for firms that are non-compliant. The challenge these regulations place on businesses is that, in many respects, they appear to make competing demands….

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