New report out today – Industrial IoT in the Time of Covid-19 – finds rapid increase and high level of maturity in levels of industrial IoT in 2021 across global supply chains in agriculture, electrical utilities, mining, oil and gas, and transport and logistics 22 September 2021: New research by Inmarsat, the world leader in global mobile satellite communications, reveals a rapid increase in the maturity level of organisations adopting the industrial Internet of Things (IoT) since the start of the Covid-19 pandemic. Respondents drawn from multiple industries also reported…
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Wi-Fi Urgently Needs More Spectrum According to the DSA and PIP in Latest Research Paper
The new paper explains how the 6 GHz band can be used to deliver a step-change in connectivity Washington D.C., USA, 16 November 2020: With over half of all the connections to the Internet starting or ending with Wi-Fi access and demand for broadband connectivity surging worldwide, Wi-Fi urgently needs access to the 6 GHz frequency band; this is the conclusion of a new paper published by the Dynamic Spectrum Alliance (DSA) and Policy Impact Partners (PIP), which represent multiple digital companies. Focused on Europe, the Middle East and Africa…
Read MoreInternet connectivity price drop to benefit research & education in South Caucasus through EaPConnect
4 November 2019, Amsterdam, Netherlands Students, researchers and academics in Armenia, Azerbaijan and Georgia will be better able to collaborate internationally thanks to improved Internet connectivity with more competitive market prices, achieved in the EU-funded EaPConnect project. Prices for Internet connectivity for research and education communities in South Caucasus countries have dropped by more than 80% since the project first tendered in 2016. Procurement activities by EaPConnect, led by GÉANT, have helped to achieve this reduction. The money saved by the EaPConnect partners in Armenia, Azerbaijan and Georgia can now…
Read MoreConsumers demand sustainable fashion – but won’t pay more for it, new research finds
Survey identifies top five ways consumers want fashion to become more sustainable New research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. But only 29% of these consumers say they will pay more for sustainably-made versions of the same items. And despite many clothing manufacturers and retailers already taking steps to become more sustainable, the message is not getting through to the public. 45% of…
Read MoreSTUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research
Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally Behaviors London, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the company transforming digital experiences. As part of its third consecutive “Reimagining Commerce” research report,…
Read MoreStudy: Social media has the least influence on retail technology purchases
Research from CCgroup reveals the biggest influences on technology vendor selection by major UK retailers London, 6th February 2019 – Insight driven Tech PR Agency, CCgroup, today released the findings of its primary research study “How to influence retail technology buyers”. The results, collected from over 30 tier one (turnover above £500m) and tier two (turnover between £30-£500m) UK retailers, identified the information most important to decisionmakers when longlisting, shortlisting and purchasing from a potential technology vendor. port found that 42% of respondents would use industry analyst reports during shortlisting…
Read MoreSmall Cell Forum Research Shows Ease of Deployment a Key Factor in Densification Essential for 5G Networks
Operator small cell deployments set to surge with 92% annual growth in North America and 74% in South-East Asia as restrictions ease following SCF and partner efforts London, UK & Santa Clara, CA – 4th December 2018 Small Cell Forum (SCF), the telecoms organization driving universal cellular coverage, today announced the results of its latest in-depth survey of more than 60 mobile operators from around the world. The research shows that the small cells are currently proliferating in regions where work has been undertaken to lower regulatory barriers relating to…
Read MoreUK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion
Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbots Reading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this means brands need to respond to 463.5 million contacts every month, and the figure…
Read MoreRiskIQ finds Ticketmaster breach part of massive credit card skimming campaign affecting over 800 e-commerce sites
London, UK – July 10, 2018 – RiskIQ, the leader in digital threat management, today revealed that its researchers have discovered that the recent breach of Ticketmaster was not a one-off event as initially reported, but part of a massive digital credit card-skimming campaign by the threat group Magecart affecting over 800 e-commerce sites around the world. The report highlights how Magecart has evolved tactically from hacking sites directly, to now targeting widely used third-party components. This approach grants them access to even more victims-sometimes 10,000 or more instantly. According…
Read MoreRetail Contactability – The Definitive Dozen: Research report reveals top 12 UK retailers using optimal technology mix to deliver greatest customer contactability
May 2018 – New research from Yonder Digital Group has identified which top retailers are most successfully deploying contact technology and channels to make it easy for consumers to get in touch with them. The research analysed how readily UK consumers could get in touch with retailers via their preferred channel and evaluated how effectively customer contact technologies (including chatbots, livechat AI, FAQ engines, intelligent forms, live call routing, etc.) had been integrated to provide seamless customer service. With 81% of consumers taking their business elsewhere if their queries aren’t…
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