Consumers demand sustainable fashion – but won’t pay more for it, new research finds

Survey identifies top five ways consumers want fashion to become more sustainable New research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. But only 29% of these consumers say they will pay more for sustainably-made versions of the same items. And despite many clothing manufacturers and retailers already taking steps to become more sustainable, the message is not getting through to the public. 45% of…

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STUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research

Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally Behaviors London, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the company transforming digital experiences. As part of its third consecutive “Reimagining Commerce” research report,…

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Study: Social media has the least influence on retail technology purchases

Research from CCgroup reveals the biggest influences on technology vendor selection by major UK retailers London, 6th February 2019 – Insight driven Tech PR Agency, CCgroup, today released the findings of its primary research study “How to influence retail technology buyers”. The results, collected from over 30 tier one (turnover above £500m) and tier two (turnover between £30-£500m) UK retailers, identified the information most important to decisionmakers when longlisting, shortlisting and purchasing from a potential technology vendor. port found that 42% of respondents would use industry analyst reports during shortlisting…

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Small Cell Forum Research Shows Ease of Deployment a Key Factor in Densification Essential for 5G Networks

Operator small cell deployments set to surge with 92% annual growth in North America and 74% in South-East Asia as restrictions ease following SCF and partner efforts London, UK & Santa Clara, CA – 4th December 2018 Small Cell Forum (SCF), the telecoms organization driving universal cellular coverage, today announced the results of its latest in-depth survey of more than 60 mobile operators from around the world. The research shows that the small cells are currently proliferating in regions where work has been undertaken to lower regulatory barriers relating to…

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UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion

Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbots Reading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this means brands need to respond to 463.5 million contacts every month, and the figure…

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RiskIQ finds Ticketmaster breach part of massive credit card skimming campaign affecting over 800 e-commerce sites

London, UK – July 10, 2018 – RiskIQ, the leader in digital threat management, today revealed that its researchers have discovered that the recent breach of Ticketmaster was not a one-off event as initially reported, but part of a massive digital credit card-skimming campaign by the threat group Magecart affecting over 800 e-commerce sites around the world. The report highlights how Magecart has evolved tactically from hacking sites directly, to now targeting widely used third-party components. This approach grants them access to even more victims-sometimes 10,000 or more instantly. According…

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Retail Contactability – The Definitive Dozen: Research report reveals top 12 UK retailers using optimal technology mix to deliver greatest customer contactability

May 2018 – New research from Yonder Digital Group has identified which top retailers are most successfully deploying contact technology and channels to make it easy for consumers to get in touch with them. The research analysed how readily UK consumers could get in touch with retailers via their preferred channel and evaluated how effectively customer contact technologies (including chatbots, livechat AI, FAQ engines, intelligent forms, live call routing, etc.) had been integrated to provide seamless customer service. With 81% of consumers taking their business elsewhere if their queries aren’t…

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Connectivity boost accelerates Moldova, EU and Eastern Partnership science collaborations

Core Facts Students, researchers and academics in the Republic of Moldova will be better able to collaborate with their peers in other countries and participate in international research projects following an increase in connectivity between the Moldovan research and education (R&E) network in Moldova and the pan-European backbone network, GÉANT. A 100 Gigabit-per-second (Gbps) network link was installed between Chisinau, Moldova, and Bucharest in Romania as a 100% upgrade to a previous link. This boost in connectivity was achieved by the EU-funded Eastern Partnership Connect (EaPConnect) project and partners including…

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UK consumers demand better, more detailed answers from brands – or they’ll move to rivals

94% say personalised answers will make them more loyal – with 84% switching to competitors if responses disappoint, according to Eptica research Reading, 21 March 2018. Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don’t have the information needed…

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Mobileum launches new research report: The New Rules of Roaming and how Mobile Operators should play to win

March 2018, Cupertino, California Mobileum, the leader in roaming and traveller data analytics, announces new research aimed at telecom service providers looking to understand key trends and identify new opportunities to transform and monetize roaming business in an increasingly disrupted marketplace. A key finding is that initiatives in customer behavorial analytics, and new predictive models, can deliver accurate conclusions of roaming customers, with clear graphical representation of results. An analytics based approach enables operators to take immediate action to improve the customer experience for travellers. A joint effort by the…

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