Retail Contactability – The Definitive Dozen: Research report reveals top 12 UK retailers using optimal technology mix to deliver greatest customer contactability

May 2018 – New research from Yonder Digital Group has identified which top retailers are most successfully deploying contact technology and channels to make it easy for consumers to get in touch with them. The research analysed how readily UK consumers could get in touch with retailers via their preferred channel and evaluated how effectively customer contact technologies (including chatbots, livechat AI, FAQ engines, intelligent forms, live call routing, etc.) had been integrated to provide seamless customer service. With 81% of consumers taking their business elsewhere if their queries aren’t…

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Connectivity boost accelerates Moldova, EU and Eastern Partnership science collaborations

Core Facts Students, researchers and academics in the Republic of Moldova will be better able to collaborate with their peers in other countries and participate in international research projects following an increase in connectivity between the Moldovan research and education (R&E) network in Moldova and the pan-European backbone network, GÉANT. A 100 Gigabit-per-second (Gbps) network link was installed between Chisinau, Moldova, and Bucharest in Romania as a 100% upgrade to a previous link. This boost in connectivity was achieved by the EU-funded Eastern Partnership Connect (EaPConnect) project and partners including…

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UK consumers demand better, more detailed answers from brands – or they’ll move to rivals

94% say personalised answers will make them more loyal – with 84% switching to competitors if responses disappoint, according to Eptica research Reading, 21 March 2018. Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don’t have the information needed…

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Mobileum launches new research report: The New Rules of Roaming and how Mobile Operators should play to win

March 2018, Cupertino, California Mobileum, the leader in roaming and traveller data analytics, announces new research aimed at telecom service providers looking to understand key trends and identify new opportunities to transform and monetize roaming business in an increasingly disrupted marketplace. A key finding is that initiatives in customer behavorial analytics, and new predictive models, can deliver accurate conclusions of roaming customers, with clear graphical representation of results. An analytics based approach enables operators to take immediate action to improve the customer experience for travellers. A joint effort by the…

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Final mile is often the final straw for UK consumers according to new research from eDelivery EXPO

British Public Still Prefer the Human Touch Rather than Autonomous Methods to Deliver Goods LONDON, 27 February 2018 – eDelivery EXPO, Europe’s leading event for retail fulfilment today launched the results of its ‘The Importance of the Final Mile’ research which investigated 2,000 UK consumers’ perceptions and experiences of the delivery of goods purchased online. According to the Office of National Statistics, the proportion of internet spending continued to rise, with almost one in every five pounds spent online by the end of 2017. Online retailing also saw year-on-year growth…

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West and Central Africa connects to the global R&E network to unleash its potential

Cambridge and Accra |19 January 2018 – The EU-funded AfricaConnect2 project has just announced that, following the tender call to connect West and Central (W&C) Africa back in June 2016, GÉANT has awarded a 15-year contract to MainOne for connectivity services. By signing the contract through AfricaConnect2, WACREN, the regional Research and Education Network in West and Central Africa, will join the global Research and Education (R&E) networking community. In addition to that, a complementary contract was signed with XON Systems for the provision of equipment. This comes at the…

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Evolved Intelligence tops the charts in 2017

New report names company as leading Signalling Firewall supplier Independent report is based on mobile operator evaluation Bristol, UK, 18th January 2018: Independent research by Telecom specialists Rocco, has placed fast-growing UK company Evolved Intelligence as the market leader for mobile network signalling security firewalls based on feedback from mobile operators worldwide. Signalling Firewalls protect mobile networks and their customers from the threat of fraud, safeguard personal data, and prevent unauthorised call diversions and location tracking via the malicious use of the mobile signalling network. Evolved Intelligence, based in Bristol,…

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Major UK retailers unaware, unprepared, and paralysed in the face of PSD2, says Consult Hyperion and CCgroup study

Consult Hyperion and CCgroup research reveals less than half of retailers are aware of PSD2 and 67% are not ready to comply by January 13th 2018 Merchants treating regulation as compliance issue not business opportunity, with only 16% looking to take advantage of PSD2 Report calls for retail technology v endors to educate retailers and help them innovate London, 10th January 2018 – New research from independent technical consultancy Consult Hyperion and tech PR consultancy CCgroup, reveals that major UK retailers are unaware, unprepared and paralysed ahead of the Second…

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Small Cell Forum Unveils Operator Research Showing Accelerating Densification and Enterprise Deployments on Road to 5G

New non-residential small cell deployments set to grow at compound annual rate of 36% from 2015 to 2025, with Enterprise deployments set to 17x over same period San Jose, CA – 5th December 2017 Small Cell Forum (SCF), the telecoms organization driving universal cellular coverage, today announced the results of an in-depth survey of over 50 mobile operators, undertaken by Rethink Technology Research. The survey questioned operators’ deployment plans and business drivers for a dense HetNet, as well as the barriers they expect to have to overcome. The results showed…

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Vodafone research reveals number of large scale Internet of Things (IoT) projects doubled in the last year

Vodafone published today its fifth annual IoT Barometer Report – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things. The Barometer report found that: The percentage of companies with more than 50,000 connected devices active has doubled in the last 12 months 84% of IoT adopters say that their use of IoT has grown in the last year 51% of IoT adopters say that the technology is increasing revenues or opening up new revenue streams 66% of all companies agree that digital transformation…

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