Secure checkouts, accurate stock, and quick load speed are the top features consumers expect when shopping digitally this holiday season Minneapolis, MN., November 10, 2022 – Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development cycle, released its Black Friday Consumer Report, revealing that 85% of consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel. The study targeted U.S. consumers to better understand their holiday shopping habits and expectations of services…
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New research: Fashion shoppers’ post-purchase selfies are key to cutting the rising volume of online returns
61% of US and UK consumers say seeing visual user-generated content (UGC) from other customers can reduce the growing number of fashion ecommerce returns which is hitting retailers’ profitability and sustainability goals. And around half of consumers now accept that returning online fashion purchases is bad for the environment NEW YORK and LONDON (July 14, 2022) – 61%[1] of consumers questioned in a new poll think fashion retailers can cut rapidly rising ecommerce product return rates by including more post-purchase photos and videos from other customers—to help shoppers see how…
Read MorePoint of no return: 89% of consumers identify returns as priority for ecommerce retailers
81% of consumers would write off a retailer if they saw issues with return process 61% say easy returns result in exchanges over refunds London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process right will reap the most consumer loyalty. The survey, consisting of 2,000 UK respondents, found that those with strong returns processes in place will also see a return on…
Read MoreNew research: 57% of online shoppers have purchased cross-border during the pandemic
But 66% believe [1] international purchases will arrive later than promised; are more likely to be damaged in transit (47%); and will be more difficult to return (73%) London – (27 October, 2021) – New research suggests 57% of online shoppers around the world have made at least one online purchase from a company in another country in the last 12 months – while a further 22% have considered doing so. And 43% agree or strongly agree that doing more online shopping in general during the pandemic means they are…
Read MoreBarnebys launches new auction software “Skeleton”
Skeleton gives power back to auction houses and revolutionises the online bidding market LONDON – 3 September 2019 – Barnebys, the leading search engine for art, design, antiques and collectibles, today announced the launch of Skeleton. The software caters to the specific needs of the traditionally supply-driven auction industry and aims to make the life of auctioneers easier. Skeleton empowers small and mid-sized auction houses to retain their brand identity and makes online auctions simpler and more profitable. The white label software provides a bidding platform for auction houses that…
Read MoreSTUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research
Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally Behaviors London, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the company transforming digital experiences. As part of its third consecutive “Reimagining Commerce” research report,…
Read MoreAmplience helps DNA evolve their online customer experience
DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Customer experience has emerged as a defining characteristic of business, especially online. In Europe’s competitive telco market, it has become a key differentiator among companies that often share similar offerings. A homepage with generic, unchanging content is unlikely to engage digital shoppers, whereas a site with dynamic media personalised…
Read MoreFinal mile is often the final straw for UK consumers according to new research from eDelivery EXPO
British Public Still Prefer the Human Touch Rather than Autonomous Methods to Deliver Goods LONDON, 27 February 2018 – eDelivery EXPO, Europe’s leading event for retail fulfilment today launched the results of its ‘The Importance of the Final Mile’ research which investigated 2,000 UK consumers’ perceptions and experiences of the delivery of goods purchased online. According to the Office of National Statistics, the proportion of internet spending continued to rise, with almost one in every five pounds spent online by the end of 2017. Online retailing also saw year-on-year growth…
Read MoreMore than two thirds of SME retailers feel bullish about UK trading conditions according to latest Shutl research
Levelling playing field with cost effective and smarter delivery options lets SMEs take on the larger online retailers London, 3rd July 2017. Independent research commissioned by Shutl, the platform that gives people control over their deliveries, has found SME retailers to be positive about trading conditions during 2017 and into 2018. Of the 500 SME business owners surveyed, nearly two thirds felt their business would be in a stronger position by Spring 2018, with a third citing smarter and better delivery options for smaller sellers as key to that success….
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