NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations

LONDON 18 September 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. Rapid7 selected NewVoiceMedia’s cloud contact centre solution for its integration with…

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Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

LONDON, 30 August 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. Tungsten Network, a secure business transaction network, signed an agreement with NewVoiceMedia to provide a state-of-the-art experience for its 300,000 customers in 192 countries, while improving its sales performance, operational efficiencies and team productivity. Following a market evaluation, the company replaced technology from ShoreTel with NewVoiceMedia’s platform, for its Salesforce integration, call…

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NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

LONDON 12 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Product of the Year Award, presented by Cloud Computing Magazine and global, integrated media company TMC. The award honours vendors with the most innovative, useful and beneficial cloud products and services. NVM’s global cloud telephony platform is an intelligent, multi-tenant contact centre and inside sales solution that joins up all communications channels and plugs straight into an organisation’s CRM software for full access…

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SOLARWATT to transform service experience for European customer base with NewVoiceMedia

LONDON, 5 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform. SOLARWATT, the Dresden-based leading manufacturer and supplier of photovoltaic systems, signed an agreement for NewVoiceMedia’s cloud contact centre solution to provide a state-of-the-art customer experience, while improving its sales performance, operational efficiencies and team productivity across Germany, Continental Europe and the UK. Following an extensive evaluation, the company chose NewVoiceMedia for its industry-leading CRM integration, flexibility, scalability…

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NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

LONDON, 22 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe. The 2018 Inc. 5000 Europe list serves as a unique report card on the European economy. Within an uncertain economic climate, latest aggregate revenue among the companies listed increased by €101.8 billion, nearly doubling aggregate revenue from 2013. The list features a group of thriving businesses growing at breakneck speed over the past three years. “Innovation and…

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NewVoiceMedia named finalist in Top 10 Technology Awards 2018

LONDON, 21 March, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named a finalist in the 2018 Call Centre Helper Top 10 Contact Centre Technology Awards. The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available. NewVoiceMedia has been nominated…

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NewVoiceMedia celebrates double win at Southern Tech 100 Awards

LONDON, 20 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards. The Business Magazine’s annual Southern Tech 100 Awards recognise the region’s outstanding technology businesses. The wide-ranging tech sector includes IT innovators, cloud service providers, telecoms businesses and tech-focused manufacturers. Five winners were selected from a strong line-up of 20 finalists. “These businesses are helping establish the south’s digital economy”, said The…

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Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

LONDON, 13 March 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience. Delivery Hero is a publicly listed company operating in more than 40 countries internationally with 150,000+ restaurant partners. A global leader in categories such as orders, restaurants and active customers, Delivery Hero owns 30 brands worldwide including foodora, foodpanda, Lieferheld and PedidosYa, and processes more than 20 million orders a day. Having operated customer contact…

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NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award

LONDON 28 February 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, today announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. The award, presented for the 20th year by global, integrated media company TMC and CUSTOMER Magazine, recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time and highlights products that enable their clients to…

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NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

LONDON, 19 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Based in San Francisco, Gachot will lead NewVoiceMedia’s sales organisation in North America, accelerating growth through new customer acquisition and maintaining successful and trusted partnerships with existing customers. He brings more than 20 years of experience in enterprise software sales leadership, most recently serving as…

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