Möglingen, 25 January 2018 – Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues. Malta’s leading telecommunications company will soon be using the professional comprehensive solution Knowledge Center to provide efficient, cost-effective customer service over all communication channels. The project kick-off is planned for January 2018, going live a few months later. The active unymira solution guarantees that quality-assured information on a range of topics is provided quickly by phone, chat, social media and email….
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