Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success London, United Kingdom, 3rd September 2018. New research released today by CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, reveals that British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions. In fact, a conservative estimate of the price of switching is £25.05 billion per annum[1]. The report features survey responses[2] from 1000 UK adults who had contacted a supplier in the…
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CMS Strikes Deal With Global Reinsurer
Reinsurance Giant Embeds UK-Firms Telematics Aggregation and Crash Detection Software into their Global Telematics Platform [22 May 2018] Leading reinsurance provider, Swiss Re, has purchased a global licence from Collision Management Systems (CMS) to embed the company’s software into its telematics based reinsurance proposition. With its platform now enriched with CMS Crash Detection Software, Swiss Re can process vehicle data from any telematics system and deliver a reliable crash alert to its insurance clients without having to deal with large volumes of false alerts generated by telematics devices. Charles Smith,…
Read MoreCMS Launches Futureproof Motor Insurance Software Solution
Delivers 10-Point Operating Ratio Improvement, Helps Mitigate Risk & Boost Bottom Line [9 May 2018] Collision Management Systems (CMS) is launching a new data aggregation solution for commercial and personal motor insurers that allows them to access data from multiple retrofit or embedded third party telematics systems in order to reduce claims frequency and severity. Proven to deliver up to a 10-point combined operating ratio improvement, it enables insurance carriers to access telematics data to make better decisions, enhance services and improve bottom line. Unlike other solutions on the market,…
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