UK shoppers demand VR and AI tech alongside a more integrated omnichannel shopping experience

Half of respondents would like more retailers to enable them to see how an outfit might look on them virtually – whether online or instore LONDON, 20 February 2018 – InternetRetailing EXPO, Europe’s leading event for digital and multichannel retail, today launches the results from its ‘Future of Retail’ survey, which investigated 2,000 UK consumers’ attitudes to retail experiences both online and in store. The results show that although the UK won’t be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for…

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Telefonica reaches a global agreement with Tutela to benchmark and improve mobile experience

London, UK – 25 January, 2018 – Tutela and Telefonica have jointly announced today the signing of a global agreement, according to which Telefonica will make use of independently collected mobile network quality data, gathered by Tutela from over 100 million mobile devices in the 17 markets where Telefonica operates. The partnership enables Telefonica to access crowd-sourced network quality data and reports which will assist the company to improve the mobile quality of experience for its customers and benchmark against its competitors’ networks. Network quality data provided by Tutela will…

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Spotzer to transform service experience for global customer base with NewVoiceMedia

LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has sales and service teams across four continents. The company selected NewVoiceMedia’s ContactWorld for Service solution for its reliability, ease-of-use, insight into outbound calls through detailed analytics, and the…

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