11 January 2023 According to a new report published today, the vast majority of respondents (97%) favour publishing data about energy efficiency of products and solutions, and operators are more likely to work with vendors that use energy-efficiency labels (84%). An S&T Iskratel funded CensusWide survey revealed that while there is overwhelming support for industry-wide energy-efficiency labelling, a third (29%) of UK broadband leaders are not prepared to adopt this now or in the future despite calls for increased transparency and environmental sustainability. This significant minority are not willing to…
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Northern Gas Networks signs IOTICS to unlock future energy solutions
Digital cooperation capability from IOTICS enables a decentralised data ecosystem for the ground-breaking Northern Gas Networks (NGN) Customer Energy Village. Northern Gas Networks has selected technology from IOTICS and unique architecture to enable a multi-party, cross-sector data ecosystem. Northern Gas Networks deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire and the data ecosystem will provide a decentralised digital spine for the recently announced NGN Customer Energy Village [https://www.northerngasnetworks.co.uk/2022/03/15/school-children-prepare-time-capsule-for-unique-energy-project/] that aims to help its customers move to lower carbon, lower cost…
Read MoreUK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
London, 27th September 2022: Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Infinity’s call data shows that there was a week-on-week increase of 50.1% in calls between March 20th and 27th, the week preceding the April 1st price hike. A spike of 10% could also be seen between August 28th and September 4th, the week Ofgem announced the October 1st price cap increase. “The increase…
Read MoreUK to “burn 15 billion loaves of bread” a year for bioenergy
The Government’s Department for Business, Energy & Industrial Strategy (BEIS) is currently consulting on the subsidies it needs to put in place to support Bioenergy with Carbon Capture and Storage (BECCS) from 2027-2050 Growing enough energy crops to make this work would require around 1.3 million hectares of UK land every year that is needed for food production. If that land were instead used to grow wheat, it could produce 15 billion loaves of bread or enough calories to feed 4 million people for a year. Some have estimated the…
Read MoreNew research: digital self-service now more popular than calling customer service
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. The research, which examines UK consumer attitudes to household energy and water suppliers, suggests that 61 per cent of customers have become more comfortable interacting…
Read MoreBrady Technologies acquires CRisk
LONDON – Wednesday September 15th 2021: Brady Technologies (“Brady”), a leading provider of energy and commodities trading, risk and logistics management software, is pleased to announce that it has acquired CRisk, an enterprise risk management platform for the energy and commodities markets. CRisk’s software enables physical and financial trading participants to globally manage their credit and liquidity risk on a modern, intuitive platform. The acquisition will strengthen Brady’s extensive risk management and analytics capabilities. “The acquisition elevates our market position in the risk management space and demonstrates our commitment to…
Read MoreCentrica signs strategic partnership with ENSEK to accelerate digital transformation and help position the company for growth
UK, 18th August, 2021 – Centrica plc has today signed a strategic partnership agreement with ENSEK, the leading global retail energy Software as a Service provider, which will see the company transfer over 7 million UK domestic and small business energy supply customers to the platform. Becoming one of the lowest-cost energy suppliers in the market is a key pillar of the turnaround of Centrica and moving customers to ENSEK’s Ignition platform underpins this. With the focus on delivering net zero for customers in a way which is affordable, the…
Read MoreNew survey shows ‘Big Six’ losing ground as challenger brands shake up the energy sector
Big Six have lost 8 percent of market to challenger brands in three years Good customer service still the key to consumer trust Price remains the most important factor when choosing to switch provider Green credentials increasingly important for consumers wanting to switch 70 percent of 18-34 year olds want energy conservation advice Email still customers’ preferred channel of communication London, 19 May 2021 – A new survey has revealed that the ‘Big Six’ energy providers have lost ground to challenger brands over the past three years, revealing that the…
Read MoreGood Energy and ENSEK partner to accelerate renewable energy supply for businesses
Nottingham, UK – 27 October 2020 – ENSEK, the leading software supplier to UK energy providers, is today announcing that 100% renewable power company Good Energy is moving its entire B2B supply business onto ENSEK’s Ignition platform. The move will enhance customer experience and support the launch of new services for Good Energy’s business customers. The partnership is the latest investment from Good Energy into new products to support businesses tackle climate change. Good Energy is one of the UK’s leading renewable energy suppliers, providing 100% renewable electricity and carbon…
Read MoreENSEK expands into Europe with acquisition of NrgFin
Nottingham, UK – 5th August 2020: ENSEK, the leading software supplier to UK energy providers, today announced the acquisition of NrgFin, a Benelux-based consultancy and data analytics company. The deal is part of ENSEK’s growth strategy to expand into new international territories within Western Europe, as well as pursuing wider growth opportunities in the UK. With this acquisition, ENSEK will set foot on the European continent for the first time. ENSEK uses its market-leading software-as-a-service (SaaS) platform to provide energy suppliers with a range of solutions which include CRM, billing,…
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