Etiya to demo AI-based telco solution at Mobile World Congress

Amsterdam, Netherlands – February 8, 2018 – Etiya, the leading independent software vendor providing AI and catalog driven BSS/OSS, will showcase its artificial intelligence (AI)-driven customer experience management and self-care solution at Mobile World Congress in Barcelona. As announced in December 2017, Etiya and Openet are jointly providing a Telco as a Service (TaaS) solution, which has been built on the AI-driven end-to-end Digital Business Platform. The two companies now plan to demonstrate TaaS together at Mobile World Congress. TaaS is a cloud-based, modular solution that helps MVNOs and ‘digital…

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NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

LONDON, 19 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Based in San Francisco, Gachot will lead NewVoiceMedia’s sales organisation in North America, accelerating growth through new customer acquisition and maintaining successful and trusted partnerships with existing customers. He brings more than 20 years of experience in enterprise software sales leadership, most recently serving as…

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UK customer experience worsening as social media performance slumps

Eptica research finds top brands successfully answer just 44% of all queries Reading, 1 November 2017, UK brands are struggling to cope with a rising volume of queries and growing consumer expectations, according to the Eptica Multichannel Customer Conversation Study, which was released today. The 100 UK companies surveyed could only answer 44% of routine questions asked on the web, email, Twitter and Facebook, down from 49% in 2016. Social media saw the biggest fall, potentially driven by its increasing use by consumers as a customer service channel. Just 34%…

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Me, Myself & I: The Individualisation Imperative Report – Consumers’ Call to Brands: Remember Me, Listen to Me, Let Me be in Control

69% of consumers want an individualised customer experience yet only 40% of brands offer one The Three Ss -Speed, Seamlessness and a Sense of Control are key to great online experience 24 October 2017, London – Today Cloud IQ, the effortless commerce platform, unveils its latest research report, Me, Myself & I: The Individualisation Imperative. The report identifies customer experience pain-points and attitudes to data sharing and how brands are faring in the UK, US and Australia. This research explores how personalisation is not cutting it with consumers and as…

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Brands failing to deliver on chat customer experience

72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots – but just 15% always happy with experience, Eptica study finds Reading, UK, 27 September 2017 – Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal – however only 15% say they are always happy with the service they receive. These are amongst the headline findings of…

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Qudini showcases Cloud Based Customer Experience Engagement Platform with Star Micronics at Paris Retail Week 2017

Qudini showcases Cloud Based Customer Experience Engagement Platform with Star Micronics at Paris Retail Week 2017 High Wycombe, UK, 7 September 2017: International POS printer manufacturer Star Micronics has today announced that it will be partnering with Qudini, an award-winning London-based SaaS customer experience management company offering queue management and appointment booking software to retailers, at Paris Retail Week 2017 (19-21 September, Paris Expo, Porte de Versailles) on Stand NO56. Qudini will be showcasing its cloud-based customer experience management platform with Star’s TSP700II LAN printer. This platform enables retailers to…

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Bunzl Australasia Launches B2B Web Shop with Intershop

Outsourcing Services becomes first Bunzl business unit with consistent B2B and B2C online customer experience Tablet devices used as sales productivity tool for account managers Online product set to rise from 9,000 to 30,000 Jena, Germany, 22 August 2017 – Bunzl Australasia Limited has launched its first B2B web shop with the help of Intershop. The Bunzl Outsourcing Services (BOS) business unit distributes a wide range of products to a just as diverse range of businesses including food service, hospitality, and healthcare. The new Intershop-based e-commerce platform is designed to…

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Carpetright Partners with Qubit To Drive In-Store Sales With Online Personalisation

European retail leader will prioritise customer experience for their online store [LONDON] — [10 AUGUST 2017] Carpetright, UK’s leading flooring and beds retailer, has partnered with Qubit, a leader in marketing personalisation technology, to help drive in-store sales through tailored online experiences. The company is now prioritising online personalisation; recognising that the path to purchase often starts long before a customer walks into a store. Carpetright trade from 434 stores and concessions in the UK as well as 137 stores across Holland, Belgium and the Republic of Ireland. The partnership…

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NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workforce Management™ integrates seamlessly with NewVoiceMedia’s ContactWorld platform, giving managers a single solution to plan, forecast and optimally schedule employees to match…

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Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas,…

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