customer experience – Reprototype

Infovista listed in 2022 Gartner® Market Guide for CSP Service and Network Assurance Solutions

August 4, 2022August 4, 2022 RealWire

Automated assurance and operations are identified as crucial for CSPs’ improvement in customer experience Paris, France – August 4th, 2022 – Infovista, the global leader in network lifecycle automation (NLA), is today recognized in the Market Guide for CSP Service and Network Assurance Solutions (S&NA) by Gartner Inc. In the Market Guide, Gartner outlines how “service and network assurance modernization is crucial for many CSP objectives such as automated operations, improvement in customer experience, intent-driven orchestration and enhanced 5G services. CSP CIOs can use the Market Guide in planning and…

Infovista launches 360° Assurance solutions to deliver predictive, real-time and ubiquitous customer experience assurance across any operator’s entire network

February 3, 2022February 3, 2022 RealWire

Customer experience driven solutions deliver proactive service management and pre-integrated use-case based assurance solutions for rapid monetization of specific service categories Paris, France – February 3rd, 2022 – Infovista, the global leader in network lifecycle automation (NLA), today announced its 360° Assurance set of solutions to support predictive, real-time and automated customer experience assurance across any operator’s end-to-end network, from a single application. The 360° Assurance solutions provide unified visibility and automation capabilities designed to support and enable more efficient service operations driven by CSPs’ end customer experiences, for specific…

Create the ultimate in-store customer experience with OKI’s award winning A3 colour printers

October 3, 2019October 3, 2019 RealWire

Retailers of all sizes can influence purchasing decisions and increase basket value by printing professional quality visual communications in-store, from hanging banners to floor stickers and beyond Egham, 3rd October 2019 – OKI Europe is offering retail customers the chance to boost sales and enhance customer experience in-store with the C800 Series of A3 colour printers. These award-winning printers will help businesses of all sizes from large high street retailers to smaller stores and independently run retail spaces to produce eye-catching visual communications quickly and easily in-store, in a variety…

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

May 22, 2019May 22, 2019 RealWire

Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…

Facebook and web lead the way for UK customer experience – email and Twitter lag behind

March 21, 2019March 21, 2019 RealWire

New Eptica study finds 89% of consumers will switch brands if trust breaks down Reading, UK, 21 March 2019 – UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study. While brands answered 69% of all routine queries via the web, email, Facebook and Twitter, this masked wide gaps between different brands, sectors and channels. For example, a bank took 8 days to respond to an email. One fashion retailer answered a tweet about ethical…

Amplience partners with QUIZ to improve customer experience and campaign velocity

February 13, 2019February 13, 2019 RealWire

The Scottish based fast-fashion brand will use the Amplience platform to deliver agile, on-trend campaigns and seamlessly served content London, UK, 13 February 2019 – Amplience, the leading Content Management Solutions provider, announces it will be working with fast-fashion retailer QUIZ to deliver a mobile optimized shopping experience. With 30 per cent of sales now online, online is the fastest growing part of the QUIZ business. Following rapid growth in mobile traffic over the past few years, further investment in digital is focused on improving and optimizing the production, management…

Amplience helps DNA evolve their online customer experience

November 22, 2018 RealWire

DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Customer experience has emerged as a defining characteristic of business, especially online. In Europe’s competitive telco market, it has become a key differentiator among companies that often share similar offerings. A homepage with generic, unchanging content is unlikely to engage digital shoppers, whereas a site with dynamic media personalised…

UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion

October 10, 2018 RealWire

Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbots Reading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this means brands need to respond to 463.5 million contacts every month, and the figure…

Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

October 2, 2018 RealWire

Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform LONDON 2 October 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. BMS provides a Benefit Service Centre for major employers, enabling clients’ employees to engage with Benefit Representatives who can deliver support for the companies’ benefits programmes….