Brands failing to deliver on chat customer experience

72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots – but just 15% always happy with experience, Eptica study finds Reading, UK, 27 September 2017 – Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal – however only 15% say they are always happy with the service they receive. These are amongst the headline findings of…

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Qudini showcases Cloud Based Customer Experience Engagement Platform with Star Micronics at Paris Retail Week 2017

Qudini showcases Cloud Based Customer Experience Engagement Platform with Star Micronics at Paris Retail Week 2017 High Wycombe, UK, 7 September 2017: International POS printer manufacturer Star Micronics has today announced that it will be partnering with Qudini, an award-winning London-based SaaS customer experience management company offering queue management and appointment booking software to retailers, at Paris Retail Week 2017 (19-21 September, Paris Expo, Porte de Versailles) on Stand NO56. Qudini will be showcasing its cloud-based customer experience management platform with Star’s TSP700II LAN printer. This platform enables retailers to…

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Bunzl Australasia Launches B2B Web Shop with Intershop

Outsourcing Services becomes first Bunzl business unit with consistent B2B and B2C online customer experience Tablet devices used as sales productivity tool for account managers Online product set to rise from 9,000 to 30,000 Jena, Germany, 22 August 2017 – Bunzl Australasia Limited has launched its first B2B web shop with the help of Intershop. The Bunzl Outsourcing Services (BOS) business unit distributes a wide range of products to a just as diverse range of businesses including food service, hospitality, and healthcare. The new Intershop-based e-commerce platform is designed to…

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Carpetright Partners with Qubit To Drive In-Store Sales With Online Personalisation

European retail leader will prioritise customer experience for their online store [LONDON] — [10 AUGUST 2017] Carpetright, UK’s leading flooring and beds retailer, has partnered with Qubit, a leader in marketing personalisation technology, to help drive in-store sales through tailored online experiences. The company is now prioritising online personalisation; recognising that the path to purchase often starts long before a customer walks into a store. Carpetright trade from 434 stores and concessions in the UK as well as 137 stores across Holland, Belgium and the Republic of Ireland. The partnership…

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NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Verint Workforce Management™ integrates seamlessly with NewVoiceMedia’s ContactWorld platform, giving managers a single solution to plan, forecast and optimally schedule employees to match…

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Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas,…

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Major Brands Turn to Biglight to grow revenue through Customer Experience Optimisation

Timberland®, Vans®, The North Face®, Charles Tyrwhitt, RANK and Halfords amongst a dozen brands choosing Biglight for its mix of UX, creative, content, optimisation and personalisation skills LONDON, 9th May 2017: Experience design specialist, Biglight, added a dozen clients to its roster in the first four months of 2017 as big brands turned to experience optimisation and personalisation as a way to increase revenue. As a result, Biglight has grown its team significantly, and will shortly expand its north London headquarters. The rapid growth has been driven by demand for…

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Paysafe enhances productivity and customer experience with NewVoiceMedia

LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Focused on connecting businesses and consumers globally with borderless, frictionless and empowering payment solutions, Paysafe relocated and expanded its customer service operation, with plans to integrate…

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