Fewer than half are using Artificial Intelligence and real-time automation and analytics features London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in…
Read MoreThursday, April 25, 2024
