consumer – Reprototype

From smart vending to eco-friendly deliveries – New report unveils consumer demand for IoT-enabled, next level retail experiences

May 4, 2022May 4, 2022 RealWire

Wireless Logic research shows British consumers increasingly want ‘Everything Now’; Significant opportunity for service providers to recommend the right IoT solutions backed by ultra-resilient cellular connectivity to help retailers stay competitive LONDON – WEDNESDAY 4TH MAY, 2022 – Wireless Logic Group, Europe’s leading IoT connectivity platform provider, has announced the results of a new Censuswide report into the ongoing digitisation of consumer behaviour and adoption of next level retail experiences. In particular, the report examines how an increase in food deliveries, omnichannel shopping and cashless payments is currently driving the…

Point of no return: 89% of consumers identify returns as priority for ecommerce retailers

February 1, 2022February 1, 2022 RealWire

81% of consumers would write off a retailer if they saw issues with return process 61% say easy returns result in exchanges over refunds London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process right will reap the most consumer loyalty. The survey, consisting of 2,000 UK respondents, found that those with strong returns processes in place will also see a return on…

UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion

October 10, 2018 RealWire

Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbots Reading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this means brands need to respond to 463.5 million contacts every month, and the figure…

COTTON USA reveals latest UK shopping trends

July 16, 2018 RealWire

Man-made fibres are falling out of fashion, as more UK consumers choose natural materials 45% of Brits feel optimistic about their current financial situation, compared to 37% in 2014 UK consumers believe manufacturers, followed by brands and themselves, are to blame for non-environmentally friendly fashion 16 July 2018, London – New research released today by COTTON USA reveals the latest shopping habits of UK consumers – including where and how consumers buy products, their financial optimism, qualities that motivate purchase decisions, and material preferences. The findings, from COTTON USA’s Global…

Final mile is often the final straw for UK consumers according to new research from eDelivery EXPO

February 27, 2018 RealWire

British Public Still Prefer the Human Touch Rather than Autonomous Methods to Deliver Goods LONDON, 27 February 2018 – eDelivery EXPO, Europe’s leading event for retail fulfilment today launched the results of its ‘The Importance of the Final Mile’ research which investigated 2,000 UK consumers’ perceptions and experiences of the delivery of goods purchased online. According to the Office of National Statistics, the proportion of internet spending continued to rise, with almost one in every five pounds spent online by the end of 2017. Online retailing also saw year-on-year growth…